Chatbot for Customers of Credit Card-Banking

Chatbot for Customers of Credit Card Banking
In the post coronavirus pandemic situation, Credit Card usage has increased across the globe. Social media and messaging platforms are becoming more popular for digital and credit card transactions, as people can purchase through the same messaging apps with the help of technologies like Artificial Intelligence (AI) & Chatbots. To handle such an increase in number of customers the emerging technologies like Natural Language Processing (NLP) and AI-powered Chatbots are adopted by Credit Card service providers, banks, and NBFCs.

What Banks & Credit Card Service Providers can do to adapt and overcome the Industry Change:

Using the conversational interface as a component in an omnichannel credit card banking strategy enables Credit Card Service Providers to expand their network, by utilizing existing channels such as Facebook Messenger, WhatsApp, SMS, Amazon Alexa, Google Assistant, Siri, etc. for their end customers. Conversational commerce in Credit Card Services leverages AI to automate credit card transactions and payments through Credit Card Chatbot messaging and digital voice assistants.

Streebo a leading AI and Digital Transformation Company has created an immensely powerful, intelligent, and Pre-trained AI-Powered Chatbot for Credit Card Applications. These bots are 99% accurate and are pre-integrated with a wide variety of Core Banking Software, Credit Card Systems, and Payment Systems. Moreover, these Bots leverage leading Natural Language Processing (NLP) engines such as IBM Watson, Google Dialogflow, and Amazon Lex to extend these commerce experiences to a variety of social media platforms.

Streebo’s Credit Card Chatbot includes advanced reporting and analytics to gain better insights into acquired customers’ card usage patterns. That is why Streebo’s AI-powered Credit Card Chatbot has a powerful ROI as it can improve sales and reduces costs for organizations deploying them.

Business Benefits

With chatbot for Credit Card companies, it has been observed that close to 10% customers would buy items from conversational Interface and close to 23% of consumers are interested in chatbots for their instantaneity.

Hence by adopting Conversational Credit Card Service across channels and making your existing digital properties will help your company with the following benefits:

Offer a Credit Card
Credit Card Chatbot can interact with your systems/credit bureaus and as per the credit scores of a customer can offer a credit card

Increased Lead Generation
Leverage the company’s digital properties or multiple digital channels such as WhatsApp, Facebook Messenger, SMS, among others to easily reach out to illegible customers to offer a credit card. Generate leads and qualify those leads with relevant questions and resolving their queries.

Personalized Marketing Strategies
Credit Card Chatbot can help by gathering initial information and analysis about a service case by analyzing the purchase repayment pattern of a customer.

Acquire & support customers while you sleep
A Chatbot that is tireless & consistent can provide consistent and precise knowledge every time a customer makes a new credit card request or asks for support.

Improved Customer Engagement
NLP-aided features and transactional agility will not only improve the engagement with the customer but drive adoption amongst the dormant credit card customers.

Reduce Intervention
Credit Card Application Chatbot to assist customers in operations like create an account, eligibility checks, apply for a credit card, service requests, payments, etc.

Underwriting Assistance
Credit Card Application Chatbot can assist in process of underwriting which reduces the TAT for credit card approvals and communicates with all parties on basic underwriting questions for a loan application, seeks additional or missing data to perform the underwriting process.

One-stop-shop solution
Artificial Intelligence for Credit Card Companies allows interaction with multiple e-Commerce platforms and payment gateways for customer’s shopping, billing & payments.

Notifications and reminders
Credit Card Chatbot sends important notifications and reminders to customers that no one misses the due dates.

Virtual credit cards and QR code payment
Chatbot reduces the need for physical meetings/mailing can issue a Virtual Credit Card and support QR code payment.

Reduced Operational Cost
Having a Credit Card Application Chatbot in your Team results in a significant decrease in operational cost and a remarkable increase in the conversion rate.

Credit Card Chatbot extended on Social Media Channels

Artificial-Intelligence-Powered-Bot-for-Healthcare-Pharmacy-Dealer Facebook Messenger Bot
Artificial-Intelligence-Powered-Bot-for-Healthcare-Pharmacy-Dealer WhatsApp Bot
Artificial-Intelligence-Powered-Bot-for-Healthcare-Pharmacy-Dealer SMS Bot
Artificial-Intelligence-Powered-Bot-for-Healthcare-Pharmacy-Dealer Telegram Bot

Why Streebo’s Chatbot for Credit Card companies?

Streebo in collaboration with leading technology providers like IBM, RedHat, Google, Amazon, and HCL Technologies has created a powerful and secured solution.

Key differentiators of Streebo’s Pre-Trained and pre-integrated AI-Powered Credit Card Chatbot:
Chatbot-for-Customers-of-Credit-Card-Banking Built-in Domain Intelligence
Streebo’s Team with multiple implementations for Credit Card Chatbot holds deep domain knowledge in collaboration with its technology partner deploys highly intelligent pre-trained Credit Card Application Chatbot that can emulate business processes for various Credit Card Companies.
Chatbot-for-Customers-of-Credit-Card-Banking Omni-Channel Experience
Streebo’s Credit Card Chatbot can be deployed across social media channels such as FB Messenger, WhatsApp, WeChat, Skype, and even SMS. They can even handle voice channels such as IVR, Amazon Alexa, and Google Home. Bots can even be deployed to existing digital properties such as the website and mobile App.
Chatbot-for-Customers-of-Credit-Card-Banking Pre-Integrated with Backends
Streebo’s Credit Card Application Chatbot comes in pre-integrated with Core Banking Software, Credit Card Systems, and Payment Systems.
Chatbot-for-Customers-of-Credit-Card-Banking Flexible Deployment Models
Streebo’s Pre-Trained Artificial Intelligence for Credit Card Companies can be deployed on-premise or on IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform.
Chatbot-for-Customers-of-Credit-Card-Banking 99% Intelligent Bot
Streebo Chatbot comes with Guaranteed Bot Intelligence Index* of 99% (*BII= No. of questions answered correctly/No. of relevant questions asked)
Chatbot-for-Customers-of-Credit-Card-Banking Faster Time to Market
Credit Card Chatbot built with Streebo’s DXAccelerator, offers a LOW CODE NO CODE tooling to assemble. A drag and drop builder integrates and manages to design workflows for various business processes. Thus, making it easy for both Line of Business and people in IT with minimal or no background in Artificial Intelligence to assemble, integrate and manage the bot moving forward.
Chatbot-for-Customers-of-Credit-Card-Banking Lower TCO
Streebo’s Pre-Trained Credit Card Chatbot is built using open standards such as Java and JavaScript. Streebo’s bot builder is optional development-only tooling that customer can choose or they can directly develop and manage it using standard IDEs such as Eclipse and Visual Studio that significantly lower app development costs as well as reduced support & maintenance costs.
Chatbot-for-Customers-of-Credit-Card-Banking Chat Analytics
Streebo’s analytics dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions, and can be adapted accordingly to give relevant responses and take business decisions.

Our AI-Powered Credit Card Chatbot Supports Below mentioned Features:

Artificial-Intelligence-Powered Omni-channel Solution
Artificial-Intelligence-Powered Secured Architecture
Artificial-Intelligence-Powered Multilingual Support with support for over 38 languages
Artificial-Intelligence-Powered Support for both voice and chat channels
Artificial-Intelligence-Powered Chat Analysis
Pre-integrated with Enterprise Systems Pre-integrated with Enterprise Systems

Our pre-trained Credit Card Chatbot is trained in the following Credit Card Operations:

Artificial-Intelligence-Powered FAQs
Artificial-Intelligence-Powered Eligibility Checks of a Customer
Artificial-Intelligence-Powered Browse Products Details
Artificial-Intelligence-Powered Generate a Credit Limit
Artificial-Intelligence-Powered Apply for a Credit Card
Artificial-Intelligence-Powered Create an account
Artificial-Intelligence-Powered Manage Service Request
Artificial-Intelligence-Powered Customer Support and query resolution
Artificial-Intelligence-Powered Underwriting
Artificial-Intelligence-Powered Track status of Credit Account
Artificial-Intelligence-Powered Interact with e-Commerce Platforms
Artificial-Intelligence-Powered Payment and Repayment Transactions
Artificial-Intelligence-Powered Update Profile
Artificial-Intelligence-Powered Document Upload
Artificial-Intelligence-Powered Product Recommendations based on user behavioral pattern
Artificial-Intelligence-Powered Chatbot Analysis
Artificial-Intelligence-Powered Feedbacks and reviews
Artificial-Intelligence-Powered Offers and Promotions
Artificial-Intelligence-Powered Rewards for Consumer

Pricing Options

MVP bot includes:

Artificial-Intelligence-Powered 3 transactional use cases
Artificial-Intelligence-Powered 1 backend integrations
Artificial-Intelligence-Powered 50 FAQ’s
Artificial-Intelligence-Powered Channels – Web, Mobile App, 1 Social media channel such as WhatsApp/Facebook Messenger

Capex Option

Artificial-Intelligence-Powered You can choose to buy the MVP Bot.

Opex Option

Artificial-Intelligence-Powered You can choose to Subscribe to the MVP Bot at no upfront setup fee.

Pay Per Usage

Artificial-Intelligence-Powered This is a conversation-based subscription and tied to the number of conversations, hence there is no constraint on the scope.