Artificial Intelligence Powered Citizen Self Service Bot
for Government Agencies

Artificial-Intelligence-Powered-Govt-Health-Agency-Citizens

The current situation of a pandemic has affected everyone’s lives, people are avoiding stepping out of their homes to protect themselves from the risk of being infected, It has also significantly transformed their behavior, imposing government agencies such as, Municipality, County and State governments to revamp their working methodology and modify their citizen interaction methods. More and more people are fully transitioning to avail e-services of the government agencies, A recent study by TechCrunch states that there has been a 40% surge in social media traffic. So, the government agencies will have to follow their citizen to increase their reach and offer services by extending their presence to social media channels to provide a consistent & personalized service experience.

Citizen Self Service bot/Conversational Interface which can be extended to newer platforms and channels has become a need of an hour.

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What Government Agencies can do to adapt and overcome the change

Streebo, a leading Artificial Intelligence (AI) and Digital Transformation Company has created a potent, intelligent AI-Powered Citizen Self Service chatbot that is pre-trained in many Governments agency functions. It is also pre-integrated into many of the commonly used technologies at agencies. The citizen self-service bot provides citizens with the ability to get all the government agency’s services online such as, apply for a new connection/permit, book a government facility, file a complaint online et al. The conversational interface extends all government health agency services to various social media channels, such as WhatsApp, Facebook Messenger, Signal, SMS, Telegram, WeChat, and voice-enabled platforms like Google Home, Amazon Alexa. This intelligent chatbot solution helps citizens to perform various transactions with utmost ease.

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Benefits to Government Agencies & Citizens/Constituents

By rolling out AI-Powered Citizen Self Service bot and Conversational Interface across channels government agencies will witness benefits such as

Save operational cost (average of 12%) as a lot of public queries will be handled by chatbot instantly with lower resources.

Agencies that rolled out bots saw their cost of operations decrease by atleast 7% because of less human resources and extended presence on multiple digital channels like web, mobile, WhatsApp, Facebook messenger, and SMS.

Round-the-clock query resolution will significantly enhance the service experience. A Deloitte Study shows that agencies that rolled out the bot saw an average jump of 18% in their Citizen Satisfaction Index

Improved Cash Flow, as people get to pay the bills/taxes on time with ease using multiple platforms.

Improved service for their Citizens

Why Streebo’s Citizen self Service Bot

Streebo, in collaboration with leading technology organizations like IBM, RedHat, Google, and Amazon, has created a powerful and secured solution. This solution can be integrated into most of the government agency’s management systems and can be extended to various social media channels.

Key differentiators of Streebo’s pre-trained and pre-integrated AI-Powered Citizen Self service Bot:

Built-in Domain Intelligence
Streebo, in collaboration with its technology partner(s), has assembled a highly intelligent pre-trained bot that can emulate business processes pertaining to the Government agencies.

Omni-Channel Experience
Streebo’s Citizen Self Service Bot can be deployed across social media channels such as Facebook Messenger, WhatsApp, WeChat, Skype, and even SMS. It can even handle voice channels such as IVR, Amazon Alexa, and Google Home. Bots can even be deployed on the web (existing website) and mobile (existing mobile app)

Flexible Deployment Models
Streebo’s Pre-Trained Citizen Self Service Bot can be deployed on-premises or on IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform.

Ease of Development & Maintenance
Streebo’s Pre-Trained Citizen self Service Bot is built using open standards such as Java and Javascript. Also comes bundled in with Streebo’s Pre-Tranied Bot a low code no code tooling to assemble, integrate and manage the bot. Thus, making it easy for both Government agency staff and people in IT with minimal or no background in Artificial Intelligence to assemble, integrate and manage the bot moving forward. Streebo’s Pre-Tranied Bot is an optional development only tooling that customers can choose or they can directly develop and manage it using standard IDEs such as Eclipse and Visual Studio