Artificial Intelligence Powered Health Insurance
Bot for Customers
Due to Global Pandemic, the Health Insurance industry has experienced robust growth owing to the consistent rise in medical expenditure. The adoption of AI (Artificial Intelligence) in various aspects of healthcare is growing, making processes faster and simpler for customers and the industry as well. Modern customers want to avail themselves of multiple services online and that too on multiple channels. When customers reach out to insurance companies, most of the questions asked by the customers are quite common such as covid related queries these days which leads the staff to spend a lot of time answering the same queries. Thus, to provide quick, consistent, 24*7 customer service and to increase customer outreach with the advancement of NLP and Artificial Intelligence, Insurance Chatbots/Conversational Interface which can be extended to newer platforms and channels have become a need of an hour.