Artificial-Intelligence-Powered-Digital-Insurance-Bot

Artificial Intelligence Powered Health Insurance
Bot for Customers

Due to Global Pandemic, the Health Insurance industry has experienced robust growth owing to the consistent rise in medical expenditure. The adoption of AI (Artificial Intelligence) in various aspects of healthcare is growing, making processes faster and simpler for customers and the industry as well. Modern customers want to avail themselves of multiple services online and that too on multiple channels. When customers reach out to insurance companies, most of the questions asked by the customers are quite common such as covid related queries these days which leads the staff to spend a lot of time answering the same queries. Thus, to provide quick, consistent, 24*7 customer service and to increase customer outreach with the advancement of NLP and Artificial Intelligence, Insurance Chatbots/Conversational Interface which can be extended to newer platforms and channels have become a need of an hour.

What Healthcare Insurance industries can do to adapt and overcome the Industry Change

Streebo, a leading Digital Transformation & AI Company has created an immensely powerful, intelligent, and Pre-trained AI-Powered Health Insurance Bot for Customers. These bots are pre-integrated with SAP, Oracle ERP, IBM AS/400 Systems. Streebo’s AI-Powered Health Insurance Bots are very intuitive and highly intelligent and can be extended to multiple channels, such as social media channels WhatsApp, Facebook Messenger, SMS, Telegram, Signal, WeChat, Skype, and voice-enabled platforms like Google Home, Amazon Alexa.

Business Benefits

The insurance sector will be benefited from AI-powered bots by the increase in productivity as employees can focus on higher-value more productive work, and avoid working on repetitive, mundane tasks. Further, it also benefits in improved accuracy as a result.

Further, by rolling out AI-Powered Health Insurance Bot and Conversational Interfaces across channels, Insurance Industry will witness benefits such as:

Decreased Operational Cost as the customer queries will be handled via chatbot itself and will remarkably increase the conversion rate.

Increased Revenue & Customer Outreach because of the extended presence on multiple digital channels such as WhatsApp, Facebook Messenger, SMS, Telegram, WeChat, Signal among others.