Streebo SMART® ChatBot for the Cargo Airline Industry A Brief on Customer Facing Bot

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Overview – Cargo Airlines

Post-pandemic, countries have now opened doors for the Cargo Airlines Industry and since then it has started regaining its shape. In the post-pandemic situation, there is a 40% jump in traffic on social media channels and consumers are heavily using asynchronous communication channels such as Facebook Messenger, WhatsApp and SMS to interact with Enterprises going beyond traditional channels like web and mobile platforms.

Airline Industry has started adapting to these social media channels and started availing their services on these channels. However, assigning real humans to manage these social media channels to communicate with the end-users is cost-prohibitive. Thus, digital transformation has created new parameters to beat the competition and gain new market share
However, the question is…

What Cargo Airlines Businesses can do to adapt and
leverage this industry change?

With innovations in Artificial Intelligence (AI), Chatbot technology has matured to a point where it can give a seamless experience to end customers. Chatbots can make it possible to interact with customers within a trusted environment in a way that traditional channels cannot achieve. With Conversational AI for Cargo Airlines, a business can connect with customers more directly and effectively across communication channels.

Going beyond web & mobile, using the chatbot as a component in an omnichannel strategy will allow airlines businesses to engage with users across all channels and expand their network and increase their outreach. A Chatbot can be invaluable for cargo airline’s customer service personnel & managers, offering rapid response times for the queries thus improving the experience in shipment tracking services.

Streebo’s SMART® Bots for Cargo Airlines

Streebo, a leading AI and Digital Transformation Company has created a very powerful, intelligent, and Pre-trained AI-Powered Chatbot for the Cargo Airlines Industry. These bots are guaranteed to be 99% accurate and are pre-integrated with a wide variety of enterprise backend systems such as Airline Booking Software, backend systems such as CRM (Salesforce et al), and ERP (such as SAP et al) among others.

The AI-powered Conversational Interface or Chatbot for Cargo Airlines leverages leading Natural Language Processing (NLP) engines such as IBM Watson, Google Dialogflow, and Amazon Lex thus making them very intelligent.

Further, the experience with Streebo SMART Bots goes beyond just web and mobile to a variety of social media platforms such as WhatsApp, Google Chat, Facebook Messenger, SMS, Telegram, Signal, WeChat, Skype and even voice-enabled platforms like Google Home and Amazon Alexa.

By staffing your cargo airlines business with these 24X7 available Intelligent Bots, cargo airlines businesses can increase their customer outreach and improve the lead to customer conversion. That is why these AI-powered Smart Cargo Airlines Bots for Customers have a powerful return on investment as they can both improve the Customer Satisfaction Index and reduce customer service costs for organizations deploying them. It is projected that cargo airlines businesses will save over 8 billion dollars by leveraging chatbots through 2025.

Our AI-Powered Cargo Airline Chatbot Supports
below mentioned Features

  • 99% Accurate
  • Advanced Analytics
  • Omni-channel
  • Secured
  • Multi-lingual
  • Inbuilt Live Agent Support
  • Support for both Voice and Chat Channels

Our pre-trained ChatBot for Marketing is trained in the following Operations for F&B and Distribution:

  • General FAQs
  • Search for an Aircraft
  • Manage Enquiries
  • Fetch Services in Details
  • Generate a Quote
  • Cost Estimates & Comparison
  • Manage Booking
  • Track Shipment
  • Aircraft Details
  • Create an Account
  • Payment Transactions
  • Feedbacks and Reviews
  • Customer Support and Query Resolution
  • Reward Points

Streebo’s SMART® Bots extended on Web and
Various Social Medias

Web Application






Business Benefits

According to a study conducted by Forrestor & IBM, 0.7 USD is the average cost savings per interaction for the businesses that are using a Chatbot.

Hence by rolling out AI-Powered Customer Bots for Cargo Airlines, enterprises will see the following benefits:

Chatbots for the Cargo Airlines Industry can leverage existing digital properties such as web and mobile apps in addition to multiple digital channels such as WhatsApp, Google Chat, Facebook Messenger, Slack and SMS, among others to bring inquiries for their business. In addition to generating leads, bots are proven to improve the conversion rate by an average of 12%.

Chatbot removes language barrier with local language support, as bot provides support to 38+ languages on chat as well as voice interface which gives a more personal experience.

Chatbot reduces the need for intervention of Airlines Staff which will fasten the shipment booking process and tracking the shipment.

Having a Chatbot for 24×7 Customer Support for Shipment Booking & Tracking Services saves on customer support, resources & training costs.

Why Streebo’s Cargo Airlines Bots for Customer?

Streebo in collaboration with leading technology organizations like IBM, Google, and Amazon has created a powerful and secured chatbot solution.

Key differentiators of Streebo’s Pre-Trained and pre-integrated AI-Powered Customer Bots for Cargo Airlines:
Chatbot-for-the-Cargo-Airline Built-in Domain Intelligence
Streebo’s Team with its domain intelligence in building systems for Airlines and Customers, deploys a highly intelligent pre-trained Bot that can emulate business processes Of the Airline Industry.
Chatbot-for-the-Cargo-Airline Omni-Channel Presence
Streebo’s Cargo Airlines Bots can be deployed across social media channels such as FB Messenger, Google Chat, WhatsApp, WeChat, Skype, Teams, Slack and even SMS. They can also be deployed on voice channels such as IVR, Amazon Alexa, and Google Home. Bots can even be placed on existing digital properties such as the website and mobile App.
Chatbot-for-the-Cargo-Airline Multi-lingual Assistance
Conversational AI for Cargo Airlines provides support to 38+ languages on chat as well as voice interface which gains more preference.
Chatbot-for-the-Cargo-Airline Pre-Integrated with Backends
Streebo’s Chatbots for the Cargo Airline Industry comes in pre-integrated with booking portals, backend systems such as CRM, ERP, etc.
Chatbot-for-the-Cargo-Airline 99% Intelligent Bot
Streebo Chatbot comes with Guaranteed Bot Intelligence Index* of 99% (*BII= No. of questions answered correctly/No. of relevant questions asked)
Chatbot-for-the-Cargo-Airline Flexible Deployment Options
With Streebo’s Pre-Trained Chatbots for Cargo Airlines, Operators can be deployed on-premise or on IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform.
Chatbot-for-the-Cargo-Airline Lower TCO
Streebo’s Chatbot is built using open standards such as Java and Javascript. Streebo’s bot builder is optional development-only tooling that customers can choose or they can directly develop and manage it using standard IDEs such as Eclipse and Visual Studio that significantly lower app development costs as well as reduced support & maintenance costs.
Chatbot-for-the-Cargo-Airline Advance Chat Analytics
Streebo's analytics dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually helps in monitoring user interactions, and can be adapted accordingly to give relevant responses and take business decisions.

Pricing Options

MVP(Minimum Viable Product) bot includes:

Chatbot-for-Utilities-Customer-Marketing 3 transaction used cases.
Chatbot-for-Utilities-Customer-Marketing 1 backend integrations
Chatbot-for-Utilities-Customer-Marketing 50 FAQ’s
Chatbot-for-Utilities-Customer-Marketing Channels – Web, Mobile App, 1 Social media channel such as WhatsApp, Google Chat, Facebook Messenger

Capex Option

Chatbot-for-Utilities-Customer-Marketing You can choose to buy the MVP Bot.

Opex Option

Chatbot-for-Utilities-Customer-Marketing You can choose to Subscribe to the MVP Bot for a fixed monthly charge with no upfront setup fee.

Pay Per Usage

Chatbot-for-Utilities-Customer-Marketing This is a conversation-based subscription and tied to the number of conversations & messages the bot handles. Thus you only pay if the Bot is getting used and is actually deflecting calls.