Conversational Interface on the rise
The user interface is no more a GUI- graphical user interface, it has evolved. In the era where interaction with digital services has not just been visual it has become vocal, visual and contextual through virtual assistants. It has covered every facet of the customer journey and made it simpler for the users.
Artificial Intelligence: Backbone to conversation
According to Gartner, 38% of consumers have used virtual assistant services on their smartphones recently with many enterprises adopting AI to deliver contextual, conversational, seamless, and personalized services.
The time is now to be intuitive and proactive about how the customers will experience it and bridge the gap between what technology can do, and how people are consuming it.
When artificial intelligence gets rich with the power of big data and analytics it can offer a unique and differentiated customer experience.