Crafting Exceptional Customer Experience for Insurance CustomersToday Insurance companies are compelled to shift focus from a policy-centric approach to a customer centric approach. Insurance companies are now concentrating their efforts in building digital solutions that make it very easy for their customer to interact, get information, evaluate policies and finally buy Insurance. The new reality of insurance is not an insurer in four walls but it’s a customer facing app in the hands of people. It’s time to redefine the experience of buying insurance with a customer-centric approach.
Insurance AppTransforming agent, broker and customer interactions with insurance organizations – driven by omnichannel, cross-platform applications. Manage data on the go.
Insurance ChatbotTailoring seamless customer experiences, with AI powered interactions, driven by secure, omni-channel insurance bots. Conversational approach to agent and customer interactions.
Key features of a customer centric Insurance app
View user profile, payment details insurance policy details, documents, relevant services & solutions on the screen.
Set meeting with agents in advance for insurance-related updates or better scheme understanding.
Chatbots predict the possible issues with machine learning and NLP and enable companies to provide faster and better-customized solutions.
Get policy quotes with one- single click, apply for insurance policies and get registered.
Provide scanned documents to the company by direct screening and scanning
Systematically manage the digital IDs, submit claims, upgrade the policy, view claim status, connect with the agents and request for changes.
Get instant updates related to various policies, changes and payment due-dates and other important updates.
Easily make payment with integrated payment model like Net Banking, credit/Debit cards etc.
Assign ratings and give reviews on the products and services delivered by the insurance company.
Engage with Insurance Customers for Improved Level of Interaction and TransactionFor insurance customer, data security is the biggest concern and therefore they look for a highly secured app. When it comes to developing an app for insurance a proper structure, framework and interface are important. Precision at every step can prove to be the most advanced strategy with omnichannel experience to the customers.
With innovative and intelligent insurance app, insurers are well informed about various incidents that customers undergo at the time of insurance claim intimation, conveniently experience claim settlement, get detailed policy information whenever they want with direct access, understand premium payment system and get a reminder at the time of policy renewal. Insurance can get most out of digital insurance with a simple adaption of mobile insurance apps.