Transformation in Metropolitan Communications:

The pandemic has forced communications across businesses and industries to go digital. The necessity to do it even more quickly than they had planned is growing. The typical municipality is no exception. Not only do citizens need to be able to easily submit a request digitally, but employees also need to easily complete their work digitally. A survey by Deloitte has seen more municipalities go digital, especially as it pertains to customer service and contact with citizens. The corporators prefer using digital media to interact with people and the municipality systems for accomplishing their official work. There is also a significant transformation seen in end-user behavior. Further, the preferred channel of communication for people has moved beyond web and mobile to now social messaging platforms and asynchronous messaging platforms like SMS. A recent study by TechCrunch states that there has been a 40% surge in social media traffic.

For ages, municipality and their agencies across the world have been struggling and spending billions of dollars to find innovative ways for quick delivery of services to the public. This behavioral change is imposing on municipalities to revamp their working methodology and modify their citizen interaction methods by leveraging these social media channels. Municipalities are following their citizens to increase their reach to social media channels, the question is how can they automate these interactions? Assigning human agents to these channels for citizens’ assistance is not feasible. So, how can they scale on these channels?

How Artificial Intelligence (AI), Natural Language Processing (NLP) and Bot Technology can help Municipalities?

Progress in AI and particularly in NLP has now provided computers to be able to both understand and respond to Natural Language. A new breed of software programs called chatbots can manage these voice and chat channels over social media and internal messaging platforms. Observing the adoption of Artificial Intelligence (AI) and Bot Technology by enterprise organizations across the world, some municipalities have opted to be early adopters of this technology to improve service delivery efficiencies, as well as better internal workforce management. chatbot and chatbot for Municipality can be extended to newer platforms & channels.

An intelligent chatbot solution helps citizens perform various transactions with utmost ease. Intelligent and smart chatbot solutions are now helping municipalities connect to citizens more directly and effectively across communication channels. Going beyond the traditional web, mobile and phone IVR channels, using a chatbot as a component in an omnichannel strategy enables municipality to increase their reach to the citizens. By leveraging Natural Language Processing (NLP) and large language models, chatbot (Bot) technology has matured to a point where it can give a seamless experience to the end-users. According to a Deloitte study, 87% of social media users are willing to take service from a chatbot or virtual assistant due to their instantaneity. It’s likely that the use of chatbots in municipalities will continue to grow as they provide cost savings, increased efficiency, and improved customer satisfaction.

Enter ChatGPT:

ChatGPT, as an AI language model developed by OpenAI, can also be useful for municipalities to cater to citizens quickly across digital platforms. Municipalities can leverage ChatGPT which can provide quick and efficient customer service, handle routine inquiries 24/7, and freeing up human staff to handle more complex tasks. With these cutting edge technologies municipality can leverage Messaging Apps and Advancements in AI to automate operations and interact with citizens across communication channels.

Streebot, the ChatGPT-like Smart Bot for Municipality, is a game-changing virtual assistant with human-like conversation prompts and responses. And with it comes an opportunity to revolutionize municipality interactions with its citizens and increase their satisfaction rate.

Let’s see how Streebot can help municipality in achieving this goal…

Streebo’s AI Powered Bots for Municipality are now integrated with GPT giving it ChatGPT kind of capabilities:

Streebo, a Houston, Texas based conversational AI company specializes in building chatbots and virtual assistants by leveraging the latest NLP technology. Our bots, called Streebots, are powered by leading Natural Language Processing Engines such as IBM Watson, Google DialogFlow from GCP and Amazon Lex from AWS. Streebo’s focus on Chat, Voice and Email Bots has taken its technology to the next level by integrating its bots with GPT series language models using open.AI APIs to create ChatGPT kind of solutions specifically for municipality. This integration gives a unique level of conversational ability to Streebots.

The power of NLP (Natural Language Processing) algorithms allows Streebots to accurately parse citizen queries in real time and respond accordingly. Furthermore, they have been developed with impressive context-switching capabilities to deal with more complicated topics, such as providing answers to questions that may require managing multiple dialogue elements. This makes them ideal for dealing with complex tasks as our bots know when they should transition between different conversation topics or topics seamlessly and 24X7 as there are different services offered by the municipality concerning the individual citizen.

Streebo’s bots are Trained until 99% Accurate and are pre-integrated with a wide variety of enterprise backend systems such as SAP, Oracle, CRM and ERP systems among others. Furthermore, these bots are omnichannel means they can extend citizens’ experience to a variety of social media platforms such as WhatsApp, Facebook Messenger, Google Chat, SMS, Email, Telegram, WeChat, Skype and voice-enabled platforms like phone IVR Systems, Google Home, Amazon Alexa.

By staffing Municipality Services with these 24X7 available Intelligent Bots, Municipality can easily assist citizens instantly and reduce their expenses as well. Overall, ChatGPT powered Strebots can help municipalities improve their operations, provide better services to citizens, and make data-driven decisions. That is why these AI-powered Smart Municipality Bots have a powerful return on investment as they can both improve citizen experience and reduce costs for organizations deploying them.

Our pre-trained Bot for Municipality Citizens is trained in the following Operations:

Streebo ChatGPT powered Virtual Assistant is a pre-trained Municipality chatbot with all the necessary services offered specifically to and for citizens. chatbots can enable users to handle a wide range of tasks themselves and can help to improve communication between citizens and the municipality by providing timely and accurate information, and reducing the need for users to contact the municipality help desk multiple times for the same information.

Our Smart Municipality Bot is built to support the following operations and services offered:

General FAQs (Frequently Asked Question)

Office Locator

Call Helpdesk

Registration and Support

Electricity

Water Supply

Property

Gas Connection

Appointment Booking

Construction and Building Permit

Issue Certificate

Track Appointment

Query Resolution

Request for Reports

Notification & Reminders

Bill Payment & Transactions

Feedbacks and Reviews

Generate Receipt

In addition to these operations,

ChatGPT kind of Smart Virtual Assistant for Municipality Citizens also provides personalized recommendations specifically with respect to individual citizens based on the services they have registered for and their usage history. This has been proven to improve user satisfaction and build trust in the Municipality.

Key Business Benefits of these Smart Bots tailor-made specifically for Municipality:

80% A survey by Salesforce found that 70% of customers prefer using chatbots for simple inquiries, with 63% reporting higher satisfaction with chatbot interactions compared to traditional phone support.

60% 0.7 USD is the average cost savings per interaction for the municipalities that are using chatbots.

Streebo’s latest ChatGPT Platform Powered Conversational Interface for Municipality can be extended to newer platforms & channels. Hence rolling out AI-Powered Municipality Bots for Citizens across channels will result in the following benefits:

Increased Outreach:

Streebo Smart AI Bots in the Municipality are designed specifically for its citizens that can increase the digital presence of the municipality across communication channels and provide ease of access to services.

Improved Cash Flow

People get to pay their bills/taxes on time with ease using multiple platforms and communication channels that they use the most as and when needed. People get to pay their taxes on time with ease using.

Massive Call Reduction

Streebot for Municipality is preloaded with the most common FAQs with respect to Municipality Services and integrated with their enterprise backends and thus can address up to 80% of commonly asked Tier 1 support questions. Helps live agents to focus on critical issues, which helps in increased productivity and provide instant service to citizens.

Instant and Accurate Response

Municipality that rolled out Streebo’s Virtual Assistant for Citizens with a 99% Bot Intelligence Index (BII) saw their cost of operations decrease by at least 7% because of fewer human resources and extended presence on multiple digital channels like web, mobile, WhatsApp, Facebook Messenger, Google Chat, Email and SMS.

Saves Cost

The Smart Virtual Assistant for Municipality increases efficiency and saves operational costs (average of 12%) as a lot of public queries will be handled by virtual assistant instantly with lower resources and maintenance. It also saves a huge cost that the municipality used to spend on call centers.

How Streebo Bots offer guaranteed success in the long run?

Streebo has created powerful and secured Bots powered by the latest ChatGPT Platform for Municipality. This solution can be integrated into most of the helpdesk management systems and can be extended to various social media channels.

Let’s go through the features that make Streebo’s Municipality chatbot solution so unique.

Built-in Domain Intelligence

Streebo’s team with over a decade of experience holds deep domain knowledge deploying highly intelligent pre-trained Municipality Virtual Assistants that can emulate the processes with respect to specific services offered by the Government. This gives citizens a more personalized experience as the virtual assistants are able to understand user requests quickly and accurately.

Omni-Channel Experience

Another key feature of Streebo’s AI Powered Municipality Solution is its omni-channel experience. The Smart Virtual Assistant for Citizens can be deployed across social media channels such as Facebook Messenger, WhatsApp, WeChat, Skype, and even SMS. With ChatGPT integration Streebot can now provide automated responses via Email as well. It can even handle voice channels such as IVR, Amazon Alexa, and Google Home. Additionally, bots can be deployed to existing digital properties such as websites and mobile apps.

Data Security & Compliance

Powered by leading technology from large and matured companies like IBM Watson, Google Dialogflow, and Amazon Lex from AWS Streebot provides Data security and compliance as per the best in class industry standards. These Bots for Municipality, use state-of-the-art encryption technologies from companies like IBM, Google and AWS to ensure user data remains secure at all times and comply with applicable regulations.

Access to Unstructured Data

With Powerful Classification, Clustering, Embedding and Generative AI technology available in the GPT platform now it is possible for Enterprises to tap into unstructured information silos as well. This includes Web Pages, User , Product Documentation and other unstructured information such as logs, and emails to find the relevant information to the end user. Streebo bots integrated with GPT can leverage this powerful capability and bring the right information to the product sales or servicing cycle at the right time.

Guaranteed Adoption

Municipalities have been struggling when it comes to adopting chatbots due to various challenges, such as a lack of technical knowledge, understanding of citizens’ needs, etc. However, with Streebo’s Municipality Bot solution, businesses can now overcome those challenges quickly & efficiently.

Guaranteed Bot Intelligence Index (BII) of 99%:

Streebo Municipality Virtual Assistant comes with a Guaranteed Bot Intelligence Index* of 99% (*BII= No. of questions answered correctly/No. of relevant questions asked). This high accuracy effectively reduces any manual intervention on the side of the office staff, thus improving overall efficiency and performance. Additionally, it provides citizens with accurate answers to their queries quickly and easily.

Pre-Integrated with Backends

Another key feature that allows Streebo’s Municipality Bot to talk with any backend system is that it comes pre-integrated with a wide variety of enterprise backend systems such as SAP, Oracle, most of the Government/helpdesk Management Softwares and ERP Systems among others. This eliminates the need to manually configure or integrate backends or 3rd party systems which saves both time and resources.

Advanced Chat Analytics

Streebo’s analytics dashboard is designed specifically to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions and can be adapted accordingly to give relevant responses as well as aid decision making processes. It enables the Municipality to keep track of citizens’ behavior patterns as well as understand their specific needs so that they can customize their services accordingly.

Lower TCO

Streebo’s Pre-Tranied Bot is optional development-only tooling that customers can choose or they can directly develop and manage it using standard IDEs such as Eclipse and Visual Studio that significantly lower app development costs as well as reduced support & maintenance costs. This makes it a cost-effective solution for the Municipality that is looking to integrate bots into their people service operations without incurring high costs.

Inbuilt Live Agent Support

Streebo Municipality Bot also comes with inbuilt live agent support which allows guests to get help from a real person if they cannot find what they are looking for by engaging with the bot. Citizens can switch back and forth between the chatbot and live agents seamlessly, ensuring that their queries are answered quickly and efficiently.

Multi-Lingual Capability

Another feature that sets Streebo’s Municipality Virtual Assistant apart from other chatbots is its multi-lingual support which allows a citizen to communicate with it in multiple/local languages, including English, Spanish, French and Chinese among other 38+ languages. This makes it easier for Municipality to cater to citizens who do not speak English or have limited proficiency in English.

Supports Voice & Chat

Streebo AI conversation interface for Municipality also supports voice as well as text-based conversations making it easy for users to interact with it regardless of their preferred mode of communication. Users can even switch back and forth between voice and text-based conversations within the same conversation thread, adding an extra layer of convenience for citizens who may want to use both modes of communication during certain interactions.

Voice Technology from GPT

Streebo Bots also incorporate the latest innovative technologies in voice such as Whisper (beta) from Open.AI and other Speech-To-Text technologies from IBM Watson, Google Dialogflow and Amazon Lex. Whisper is an AI-powered voice platform that helps enable companies to better understand their customers and respond quickly with virtual support. STT, or Speech To Text technology, is a real-time transcription service that can scan conversations for keywords to help ensure the correct information is collected from each call. With the help of this modern technology, customer service agents can provide faster, more accurate responses to customers. Faster response time leads to improved customer relationship, loyalty and profitability. Thus, whisper and STT technology in general represent an incredibly valuable asset for modern governments who seek success in a globalized economy.

Secured

All citizens’ data collected by Streebo’s Bot for Municipality is securely stored on the government’s servers which ensures that any personal or confidential information shared by citizens remains safe at all times. This helps municipality provide peace of mind to their citizens while interacting with the bot knowing their data is protected against unauthorized access or misuse at all times.

Customization

Streebo’s Smart Municipality Services Bots offer an unparalleled level of customization that allows them to tailor their chatbot experience specific to their needs and preferences. This level of customization allows the municipality to create unique experiences for users something that is essential for any organization looking to increase outreach and user experience.

Open Standard

Streebots are just solution assets and all source code uses open-source standard frameworks such as Java, J2EE, Javascript, node.js, et al. The solution code is open and available to customers and partners to further customize it. There is no dependency on Streebo for any solution asset that is delivered as bots. Customer or partner can take over the internal enhancement and maintenance of the bots at any point.

Pricing Options

MVP (Minimum Viable Product) virtual assistant includes :

3 transaction used cases.

1 back-end integrations

50 FAQ’s

Channels – Web, Mobile App, 1 Social media channel such as WhatsApp/Facebook messenger

Capex Option

You can choose to buy the Bot solution.

Opex Option

You can choose to Subscribe to tour Bot solution for a fixed monthly charge.

Pay Per Usage

This is a conversation-based subscription and tied to the number of conversations & messages the bot handles. Thus, you only pay if the Bot is getting used and is actually deflecting calls.

A step towards a new-edge solution for your citizens:

In Municipality specifically, chatbots can help to reduce the workload of Municipality employees by automating repetitive tasks. It can also be a way for citizens to communicate with municipality 24/7 and get instant & accurate responses on the channel of their choice, which can save time and increase efficiency. It’s also worth noting that the use of mobile apps, social media, and other digital communication channels by municipality to communicate with citizens is also increasing.

We, at Streebo, with over a decade of experience in deploying highly intelligent bots for using leading tech like IBM Watson, GCP, AWS and now Open.AI our AI experts are bringing top technologies together to create elegant solutions. Municipality can create personalized citizen experiences for each and every individual while reducing errors and increasing accuracy in predicting user behavior over time. If you’re looking for ways to improve citizens’ interactions while keeping long term goals in mind, then Streebo’s AI powered smart and efficient bots are just what you need.

Disclaimer: ChatGPT and GPT are registered trademarks and terms fully owned by Open.AI. The Author has used the term “ChatGPT for Municipality” to convey the idea of a ChatGPT kind of Bot, but for Municipality.

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