AI Powered Chatbots for Telecom Industry – A Brief on Prospect Facing Chatbot for Marketing
Telecom Companies have benefited from this pandemic as it prompted the adoption of digital platforms and this has caused a huge growth in their industry during the disruptive pandemic. The unexpected surge in digital connectivity and a global shift toward digitization presents new and unbanked opportunities for telecom operators. Further, the preferred channel of communication for the customer/prospect has moved beyond the traditional IVR Systems, Web and Mobile Apps to now social messaging platforms and asynchronous messaging platforms like Facebook Messenger, WhatsApp and SMS.
A recent study by TechCrunch states that there has been a 40% surge in social media traffic. There has been a spike in revenue for telecom players, predominantly because of the increase in mobile and internet usage, along with enhanced digital interactions. These changing trends in the communication industry where thin margins and increasing customer expectations raise a question for Marketing Personnel at Telecommunication companies.
A recent study by TechCrunch states that there has been a 40% surge in social media traffic. There has been a spike in revenue for telecom players, predominantly because of the increase in mobile and internet usage, along with enhanced digital interactions. These changing trends in the communication industry where thin margins and increasing customer expectations raise a question for Marketing Personnel at Telecommunication companies.
What Telecommunication providers can do to adapt to this end-user behavior change? More importantly, how can they leverage it to capture new market share?
With innovations in Natural Language Processing (NLP) powered by Artificial Intelligence (AI), bot technology has matured to a point where it can give a seamless experience to the end-users. Intelligent and smart chatbots are now helping telecom providers connect to new customers more directly and effectively across communication channels. Going beyond the traditional web, mobile and phone IVR channels, using a chatbot as a component in a telecom company’s omnichannel marketing strategy enables telecom providers to increase their reach to the new customers and expand their network, thus helping them acquire new customers. The overall chatbot market is projected to reach USD 3.14 Billion by 2023 and people’s interest in chatbots has increased 5X over the last 3 years.
Lastly, by adding Chatbot to their telecom service or any public-facing website, businesses can increase the average time spent by users on their web page which in turn has a direct effect on their SEO rankings. According to a recent Deloitte study, on an average, businesses improved their bounce rate by over 17% by deploying chatbots on their website.
Lastly, by adding Chatbot to their telecom service or any public-facing website, businesses can increase the average time spent by users on their web page which in turn has a direct effect on their SEO rankings. According to a recent Deloitte study, on an average, businesses improved their bounce rate by over 17% by deploying chatbots on their website.
Streebo’s SMART® Bots
Streebo, a leading AI and Digital Transformation Company has created a very powerful, intelligent, and Pre-trained AI-Powered Chatbot for the Telecom Industry. These bots are guaranteed to be Trained until 99% Accurate and are pre-integrated with a wide variety of enterprise backend systems such as SAP Salesforce, ServiceNow, Oracle ERP, Popular HRMS systems such as Workday, among other Telecom Management Softwares. The AI-powered Conversational Interface/Chatbot for telecom leverages leading Natural Language Processing (NLP) engines such as IBM Watson, Google Dialogflow, and Amazon Lex to extend this online experience to a variety of social media platforms such as WhatsApp, Google Chat, Facebook Messenger, SMS, Telegram, Signal, WeChat, Skype and voice-enabled platforms like phone IVR Systems, Google Home, Amazon Alexa.
By staffing your telecom service with these 24X7 available Intelligent Bots, telecom providers can easily assist their prospects instantly while reducing the cost of expense. That is why these AI-powered Smart Telecom Bots have a powerful return on investment as they can both improve sales and significantly reduce costs for organizations deploying them.
By staffing your telecom service with these 24X7 available Intelligent Bots, telecom providers can easily assist their prospects instantly while reducing the cost of expense. That is why these AI-powered Smart Telecom Bots have a powerful return on investment as they can both improve sales and significantly reduce costs for organizations deploying them.
Our AI-Powered Telecom Chatbot Supports below mentioned Features
- Trained until 99% Accurate
- Advanced Analytics
- Omni-channel
- Secured
- Multi-lingual
- Inbuilt Live Agent Support
- Support for both Voice and Chat Channels
Streebo’s pre-trained Voice & Chat Bot for Marketing is trained in the following Telecom operations
- General FAQs
- Browse Products & Services
- Product & Service FAQs
- New Product/Service Request
- Product Recommendations
- Add New Device or User
- Subscribe to a Service
- Usage History and Records
- Payment Transactions
- Notification & Reminders
- Generate Receipt
- Offers & Promotions
- Customer Support and Query Resolution
- Feedbacks and Reviews
Streebo’s SMART® Bots extended on Web and Various Social Medias
Web Application
SMS
Business Benefits
According to a study conducted by Forrestor & IBM, 0.7 USD is the average cost savings per interaction for the businesses that are using a Chatbot.
Hence by rolling out AI-Powered Customer Bots for Cargo Airlines, enterprises will see the following benefits:
Hence by rolling out AI-Powered Customer Bots for Cargo Airlines, enterprises will see the following benefits:
Chatbots for Marketing in the Telecom Industry can increase the digital presence of telecom providers and provide ease of access for communication with the telecom service provider, which certainly helps in increasing the customer base thus resulting in increased revenue.
Chatbots can leverage existing digital properties like web, mobile and phone IVR systems with multiple digital channels such as WhatsApp, Google Chat, Facebook Messenger, Instagram, Signals, and SMS, among others to easily onboard a new customer.
Chatbot answers more than 90% of commonly asked FAQs and resolves the customer queries there itself without human intervention, resulting in fast conversions of prospects to customers.
This is an important feature considering the emergencies of the customer, as poor/no connection can cause losses to the customer. Chatbot provides round-the-clock availability, with the instant response across the channels including SMS.
The AI Chatbot analyses the user behavior and provides them a personalized experience and recommends relevant products/services, this help in improving cross/upsell with no additional cost and effort.
The bot on your website can engage your users thus increasing your session time and reducing your bounce rate. This improves SEO page ranking and improves lead generation by an average of 17% thus even making your online ad spending more effective.
Why Streebo’s Chatbot?
Key differentiators of Streebo’s Pre-Trained and pre-integrated AI-Powered Telecom Bots for Marketing:
Telecom Domain ExperienceStreebo’s Team with its telecom domain intelligence and experience gained over the years building Conversational AI Chatbots for Marketing deploys highly intelligent pre-trained Bot that can emulate business processes.
Omni-Channel ServiceStreebo’s Telecom Chatbot can be deployed across social media channels such as FB Messenger, Google Chat, WhatsApp, Instagram, Signals, WeChat, Skype, and even SMS. Bots can even be deployed to existing digital properties such as the website and mobile app. They can even handle voice requests on channels such as IVR, Amazon Alexa, and Google Home.
Multi-lingual Customer AssistanceStreebo’s Pre-Trained Bot for Telecom support over 38+ languages on chat as well as voice interface which gains more preference. This helps in acquiring new customers with local language support.
Pre-Integrated with BackendsStreebo’s Telecom Bot comes pre-integrated with a wide variety of enterprise backend systems such as SAP, ServiceNow, Oracle ERP, among other Telecom Management Softwares.
Trained until 99% AccurateStreebo Chatbot comes with a Guaranteed Bot Intelligence Index* of 99% (*BII= No. of questions answered correctly/No. of relevant questions asked)
Flexible DeploymentStreebo’s Pre-Trained Chatbots for Telecom Providers can be deployed on-premise or on IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform.
Lower TCOStreebo’s Pre-Trained Chatbot is built using open standards such as Java and JavaScript. Streebo’s Pre-Tranied Bot is optional development-only tooling, that customers can choose or they can directly develop and manage it using standard IDEs such as Eclipse and Visual Studio which significantly lowers app development costs as well as reduced support & maintenance costs.
Advance Chat AnalyticsStreebo's analytics dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions, and can be adapted accordingly to give relevant responses and take business decisions.
Pricing Options
MVP(Minimum Viable Product) bot includes:
3 transaction used cases.
1 backend integrations
50 FAQ’s
Channels – Web, Mobile App, 1 Social media channel such as WhatsApp/Facebook messengerCapex Option
You can choose to buy the MVP BotOpex Option
You can choose to Subscribe to the MVP Bot for a fixed monthly charge with no upfront setup fee.Pay Per Usage
This is a conversation-based subscription and tied to the number of conversations & messages the bot handles. Thus you only pay if the Bot is getting used and is actually deflecting calls.
