Artificial Intelligence Powered Customer Service
Insurance Chatbot for Customers
Global Pandemic has accelerated Digital Transformation across various sectors and has resulted in a shift in digital traffic. As per TechCrunch’s report, 40% of digital traffic has surged across social media platforms. People are avoiding stepping out of their homes and preferring online services instead of visiting an insurance office. It Is imperative for the insurance sector to offer their services online on multiple channels, such as SMS and Facebook Messenger, WhatsApp, Telegram, WeChat. To cater to the surge in inquiries assigning real humans is a cost-prohibitive and not scalable solution, to provide quick, consistent, 24*7 customer service and to increase customer outreach, Insurance Chatbots which can be extended to multiple platforms have become a need of an hour.