Streebo SMART® Retail Bot for Marketing
The turmoil caused due to COVID-19 has changed the Retail Industry Landscape. It has significantly transformed customer behavior, imposing enterprises to revamp their working methodology and modify their customer interaction strategies. Customers are fully transitioning to e-commerce and their interaction is not limited to just web and mobile. A recent study by TechCrunch states that there has been a 40% surge in social media traffic. Social media channels such as Facebook Messenger, WhatsApp, Telegram, Google Chat, Skype and even SMS are now in vogue. Further, there is a 13% increase in usage of voice devices such as Google Home and Amazon Alexa. Customers and Prospects are now spending a significant chunk of their time on these newer channels.
Organizations that will leverage these asynchronous communication channels to interact with their prospects and customers stand to acquire new customers and gain market share. In the current market, retailers are not competing with their competitors, rather “they are competing with the last best experience their customer had.” So, the question is…
Organizations that will leverage these asynchronous communication channels to interact with their prospects and customers stand to acquire new customers and gain market share. In the current market, retailers are not competing with their competitors, rather “they are competing with the last best experience their customer had.” So, the question is…
What Retailers can do to adapt and overcome the Industry Change
Thanks to advances in Natural Language Processing (NLP) and Artificial Intelligence (AI) technology, Retail Chatbots & Conversational Interfaces can now extend the customer and prospect experience to these newer channels. Chatbots and Virtual Assistants powered by Artificial Intelligence can emulate human conversations and provide seamless yet secured interactions to end-users over these social media channels. Going beyond web and mobile and using the chatbot as a component in an omnichannel retail strategy enables retail businesses to expand their network. As per the Juniper Research, the projected value of chatbot eCommerce transactions by 2023 is $112 billion.
By utilizing these newer channels such as Facebook Messenger, WhatsApp, SMS, Amazon Alexa, Google Assistant, Siri, etc. for their prospective interactions, retailers can improve their outreach and acquire new customers. Lastly, by adding Chatbot to their web page retail businesses can increase the average time spent on their web page which in turn has a direct effect on their SEO rankings. According to a recent Deloitte study, on an average, retail businesses improved their bounce rate by over 17% by deploying chatbots on their website.
By utilizing these newer channels such as Facebook Messenger, WhatsApp, SMS, Amazon Alexa, Google Assistant, Siri, etc. for their prospective interactions, retailers can improve their outreach and acquire new customers. Lastly, by adding Chatbot to their web page retail businesses can increase the average time spent on their web page which in turn has a direct effect on their SEO rankings. According to a recent Deloitte study, on an average, retail businesses improved their bounce rate by over 17% by deploying chatbots on their website.
Streebo’s SMART® Bots
Streebo a leading Digital Transformation Company has created an immensely powerful, intelligent, and Pre-trained AI-Powered Retail Chatbot for Customers. These bots are guaranteed to be Trained until 99% Accurate and are pre-integrated with a wide variety of E-commerce engines such as HCL Commerce, Shopify, Magento, SAP Hybris Commerce, Oracle Commerce, among others. Moreover, these Bots extend the commerce experiences to a variety of social media platforms such as WhatsApp, Facebook Messenger, SMS, Telegram, Instagram, Signal, WeChat, Skype and voice-enabled platforms like Google Home, Amazon Alexa. By staffing your retail business with these 24X7 available Intelligent Bots, Retail companies can increase their customer outreach and improve the lead to customer conversion as well. That is why these AI-powered Smart Retail Bots for Marketeers have a powerful return on investment as they can both improve sales and reduce costs for organizations deploying them.
AI Powered Conversational Interface extended on Social Media Channels
WebApp
FB Messenger
WhatsApp
SMS
Business Benefits
According to a survey of Retail Business Leaders by Forbes, customers that have rolled out chatbots have seen an average increase in sales of over 7%. Many retail businesses have realized measurable benefits from AI-Powered Retail Marketing Bot and have seen great success rates in customer interaction and cost-saving per chatbot interaction.
Hence, by rolling out AI-Powered Retail Bots and Conversational Interfaces for Marketing across channels, the Retail Industry will witness benefits such as:
Hence, by rolling out AI-Powered Retail Bots and Conversational Interfaces for Marketing across channels, the Retail Industry will witness benefits such as:
Increase Customer Outreach
The extended presence on multiple digital channels such as WhatsApp, Facebook Messenger, SMS, Telegram, Instagram, Signal, WeChat, Skype, among others will increase the customer outreach.
Increased Customer Base and Revenue
With an Omnichannel presence, Chatbots can increase your digital presence and provide ease of access to your products and services with a personalized experience, which certainly helps in increasing the customer base resulting in increased revenue.
Improved SEO
The bot can engage your users on your website thus increasing your session time and reducing your bounce rate. This improves SEO page ranking and improves leads generation by an average of 17% thus even making your online ad spending more effective.
Reduced Sales Cycle
Having a smart marketing chatbot with 99% accuracy to assist your customers 24×7 can easily result in a quick buying decision that simply enhances the customer experience and customer retention.
Reduced Marketing Cost
Having a Retail Chatbot for Marketing in your Team results in a significant decrease in marketing and promotion costs and a remarkable increase in the cross-sell and upsell rate of your business.
Improved Customer Retention
NLP-aided Chatbot gives a personalized experience to your customers by suggesting the right products analyzing the buying & rebuying behavior which certainly improves customer retention.
Our AI Powered Retail Chatbot Supports Below Mentioned Features
Omni-channel Solution
Secured Architecture 
Multilingual Support for over 38 languages
Support for both voice and chat channels
Advance Chat Analytics
99% Accuracy
Cross-sell & Upsell
Improve SEOOur Pre-trained Retail Marketing Bots are Trained in the Following Retail Operations
FAQs (Frequently Asked Questions)
Store Locator
Browse / Suggest Products
Digital Cognification between Chatbot and Webpage
Purchase Management
Order Tracking
Online Payment
Return / Cancel Order
Profile Management
Product Reviews and Feedback
Push Notification to Multimedia Channels
Wallet
Offers and Promotions
Gift Cards
Contact Us / Customer Support (Live Agent)Why Streebo’s Retail Bots for Marketing?
Streebo, in collaboration with leading technology organizations like IBM, RedHat, Google & Amazon has created a powerful and secured solution. This solution can be integrated into most the e-commerce engine such as HCL Commerce, Magento, Shopify, Oracle Commerce, SAP Hybris Commerce and can be extended to various social media channels.
Key differentiators of Streebo’s Pre-Trained and pre-integrated AI-Powered Retail Bots for Marketing:
Key differentiators of Streebo’s Pre-Trained and pre-integrated AI-Powered Retail Bots for Marketing:
Built-in Domain IntelligenceStreebo with over a decade of experience in the retail industry, deploys highly intelligent pre-trained Bots that can emulate business processes pertaining to the retail Industry.
Omni-Channel ExperienceStreebo’s Retail Marketing Bot can be deployed across social media channels such as WhatsApp, Facebook Messenger, SMS, Telegram, Instagram, Signal, WeChat, Skype, among others. They can even handle voice channels such as IVR, Amazon Alexa, and Google Home. Bots can even be deployed on web platforms (existing E-Commerce sites) and mobiles (existing mobile applications).
Flexible with NLP EnginesStreebo’s Pre-Trained Retail Bot for Marketing leverages leading Natural Language Processing (NLP) engines such as IBM Watson, Google Dialogflow and Amazon Lex.
Pre-Integrated with BackendsStreebo’s Retail Bot comes in pre-integrated with E-commerce engines such as HCL Commerce, Magento, Shopify, Oracle Commerce, SAP Hybris Commerce, among others.
Flexible Deployment OptionsStreebo’s Pre-Trained Retail Bot can be deployed on-premises or on IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform.
Trained until 99% AccurateStreebo Chatbot comes with Guaranteed Bot Intelligence Index* of 99% (*BII= No. of questions answered correctly/No. of relevant questions asked)
Chat AnalyticsStreebo’s analytics dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions, and can be adapted accordingly to give relevant responses and take business decisions.
Ease of Development & MaintenanceStreebo’s Pre-Trained Marketing Chatbot for Retail is built using open standards such as Java and JavaScript. Streebo’s Pre-Tranied Bot is optional development-only tooling that the customer can choose or they can directly develop and manage it using standard IDEs such as Eclipse and Visual Studio. Our Automated approach to assemble highly intelligent bots significantly lower app development costs and reduce support & maintenance costs.
Pricing Options
MVP (Minimum Viable Product) bot includes:
3 transactional use cases
1 backend integrations
50 FAQ’s
Channels – Web, Mobile App, 1 Social media channel such as WhatsApp/Facebook MessengerCapex Option
You can choose to buy the MVP Bot. This option covers unlimited messages.Opex Option
You can choose to Subscribe to the MVP Bot for a fixed monthly charge with no upfront setup fee.Pay Per Usage
This is a conversation-based subscription and tied to the number of conversations & messages the bot handles. 
