All you want to know about
Chatbots, Virtual Agents,
Virtual Assistants
Chatbot: a journey… not a destinationRequest A Demo

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Streebo, a Conversational AI company

Streebo has over 50+ pre-trained Bots available for a variety of use-cases and industries. Check out our Bot store and take a tour of bots that are relevant to your industry or use-case

Streebo’s bots are omnichannel that is they work across social media channels such as WhatsApp, Facebook Messenger, Google Chat, Skype and even SMS. They are integrated with voice channels including Amazon Alexa, Google Home and common Phone IVR systems. Finally, our internally facing bots are compatible with Microsoft Teams, Slack, HCL Sametime among others.

Streebo’s Bots are guaranteed to be 99% accurate which means they will answer at least 99 out of 100 relevant questions correctly. Further, our industry-specific bots are pre-trained with domain and use-case specific intents.

Streebo’s Bots are pre-integrated with common enterprise backend such as SAP, ServiceNow, Workday, Cognos, FileNet, Commerce, Connections among others. This allows rapid deployment of intelligent and transactional bots across different use-cases.

Streebo’s Bots come in with built-in Live Agent Support. Further connectors to common Live Agent software such as Zen Desk, Avaya and Mavenir are also available.

Streebo’s Bots are multi-lingual with support for over 38 languages.
Further, with our pre-built assets, we can accelerate your Bot journey and rapidly roll out highly intelligent and smart bots. Check out some of our case studies of successful Chatbot projects.
Chatbots Overview

Game Changer for the Enterprise
There are five categories of Bots in high usage across various industries. Depending on the use-case and industry, some bots have better ROI than others.

Chatbots for
Customer Service

Chatbots for Sales
Teams

Agent or Distributor
facing Chatbots

Marketing (Prospect
facing) Chatbots

HR & IT Chatbots
(Employee facing)

Request a Personalized Pre-Trained Bot Store Demo
from our Chatbot Experts
We ensure you’re matched with the right talent based on your requirement.
Types of Chatbots
There are two kinds of Chatbots

Keyword-based Chatbot

Artificial Intelligence Powered Bots

Chatbot Categories
Basic
- This is a basic chatbot that answers FAQs.
- Most of the early adopters have rolled out the FAQ chatbot
- Mostly content-driven with basic information provided by the Bot
- Investment is low
- ROI is not compelling as there is minimal traction and adoption with these roll-outs
- No Back-end Integration
- Examples (In Financial Services)
- What are the Branch hours of operation?
- What is the customer service phone number?
- How do I open a new account?
- How do I place an order for a checkbook?
- Basic Chatbots are mostly informational with static or at the most CMS-based content
Transactional
- Early adopters are now progressing to this stage
- These are back-end integrated bots that fetch data from a system of records and can trigger workflows and such
- Can handle end to end transactions
- Investment is medium ranged
- ROI is compelling as companies can increase revenue by acquiring new business and can reduce customer service costs as Bots take over the system interaction
- Adoption is fairly good as most enterprise transactions can be managed by these Bots
- Examples (In Financial Services such as Banking)
- What is my current account balance?
- I need to pay my bill for an xxxx amount to xxxx utility
- Place an order for a new checkbook
- My spouse and I need to open a new joint savings account
- Transactional Bot can complete all transactions listed above as they can interact with a system of records and business processes including workflow triggers
Advance
- This is the next level to be reached after transactional Bots
- In this stage, Bots are not only wired with backend systems but also programmed to conduct data analysis (on a system of records) at runtime
- Advance AI algorithms are applied that go beyond just NLP
- Investment required is very high as a combination of domain experts and specialized AI engineers are needed at this stage to make advanced Bots that provide insightful interactions
- ROI can vary based on execution and adoption
- Examples (In Financial Services)
- How do I balance my Financial Portfolio to improve my returns?
- How much line-of-Credit can I get with my current balance and history?
- Does it make sense for me to open a savings account?
- Do I have a refinance option to reduce my current mortgage rate?
- Advance Bots will answer the questions above by applying AI algorithms to a combination of transactional data and warehouse data
Drive Business Growth using Pre-Trained Smart Chatbots
- 99% Accurate
- Pay-Per-Usage
Chatbot: a journey… not a destination

Getting started with the Chatbot Roll-out Journey
Best Practices and Things to look out for in a Chatbot Development Company or a Chatbot Technology Partner
As explained earlier, selecting a good NLP engine is like picking the right processor for your computer. You need to have a powerful brain to assemble and roll out an intelligent Bot. Pick one of the leading AI powered (not text-based) NLP engine providers, so as to assemble the bot on a robust platform. According to Gartner and Forrester, IBM Watson Assistant, Google Dialogflow and Amazon Lex are the leading NLP engine providers (in the upper right-hand quadrant)

Is your Chatbot Development Partner providing you accurate bots? Many times we see customers stuck with “dumb bots” – they might have selected the top NLP engines, however, the chatbot development partner might have done a poor job on the training or would not have provided enough data sets to make accurate bots. Keep in mind, if your bot does not give correct answers then it will not get adopted and it will damage your brand. You can measure Bot Intelligence Index (BII) for each bot to see how accurate is your bot. BII can be measured as a number of questions answered correctly / a number of relevant questions asked. A reasonably intelligent bot has to be at least 95% accurate. Pick a good development company that guarantees you Bot accuracy.

Remember, a good Chatbot development company or technology platform will help you roll out Chatbots that work across channels. Not just web or mobile but bots should be able to manage social media channels such as Facebook Messenger, WhatsApp, SMS, Signal Skype. It should be well integrated with voice channels such as Amazon Alexa, Google Home and Phone (IVR systems). For internal facing Bots check if the Bot will work on your internal messaging platform. Good Chatbot Development companies and technology platform providers have experience in rolling out bots on Microsoft Teams, Slack, SameTime among others.

Having a smooth Live Agent transition is an important aspect of a good Bot experience. A leading company and platform provider should provide either a built-in Live Agents support interface or should be readily integrated with established Live Agent software. At some point, if the Bot is not able to answer any questions having this process will ensure that the customer journey remains smooth and the Live agents can then incrementally teach the Bot to make it more intelligent.

A Smart Bot has to be able to converse in multiple languages. Make sure you take it into consideration especially if you have a multi-lingual audience.

Our experience with multiple roll-outs is that the Bot is most effective with a transient audience. For instance, a prospect visiting your site or app for the first time will find it effective and easier to interact with a Bot rather than with your site. Similarly, a new employee is more likely to use Chatbot interaction rather than a long- serving employee who is well acquainted with the user interface of your existing legacy systems. Hence, the first choice of Chatbot rollout should be for transient audiences – the folks that are not regular users of your current systems.

This is a common Pitfall wherein a lot of our clients started by making simple FAQs that return just content or static information. It is nothing more than a glorified search. The next step is to make the Bot smart enough to give meaningful information and execute repetitive tasks easily. For this, the bot must have access to backend information. Backend integration allows the bot to fetch and update data/content, thus making it a transactional and an intelligent bot. Our advice – look for a Chatbot Technology Platform and partner that helps you roll out Bots that are wired to your legacy backends, system, and process.

A rogue Bot will start disseminating unauthorized information. As Bots will get pervasive and if there is no central mechanism to manage their security and authorization, expect to get reports of data leaks. An Ideal Chatbot Platform should allow disparate business teams to build bots. It should give IT a centralized mechanism to govern their security and authorization thus giving tight control of information that will be managed by the Bot. Make sure your chatbot development company and platform of choice give you a separate interface to manage such bots.

Like they always say, ”If You Can’t Measure It, You Can’t Improve It”. Invest in a technology platform that can easily measure and monitor the response of Bots. A good analytics engine will allow you to drill down to individual conversations and iteratively tweak your bot to improve response on subsequent interactions.
Case Studies

A leading software firm in the Americas automates and streamlines its key Internal Business Processes by implementing an AI Powered Conversational Interface powered by Streebo.
Streebo has built a comprehensive and an interactive Chatbot on the web, mobile and extends on to internal messaging channel Microsoft Teams to give instant responses to employee requests around IT support such as password/ network access reset and more. READ MORE

An Online Auction House automates its key Business Processes by implementing AI Powered Conversational Interface powered by Streebo
Streebo has deployed an intuitive Chatbot on the client’s website that will make the solution cutting-edge, robust, scalable, and secure. Streebo’s Chatbot solution would not only answer Frequently Asked Questions (FAQS) but will also facilitate users to register with the Auction House instantly. READ MORE
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