Marketing chatbot for Customers & Prospects for Logistics & Delivery Services Sector

The Logistics & Delivery Services industry has gone through a disruption during the pandemic. Digital services in these industries have widely adopted web and mobile apps, which are proven channels to interact with customers and prospects alike. Further, a big shift has happened in consumer behavior as more and more folks are spending time on messaging channels. A recent Tech crunch study points out a 40% jump in traffic on messaging channels such as Facebook Messenger, WhatsApp and even SMS. Players that will recognize and respond to this change will stand to gain market share and generate net new revenue from these social media channels.

What Marketeers can do to adapt and overcome the industry change?

Emerging Artificial Intelligence (AI) and bot technologies have now opened up new possibilities for customer and prospect interaction, with the use of Natural Language Processing (NLP) becoming the major market driver. As stated earlier, messaging apps are now in vogue with the target audience and companies that will open up these asynchronous messaging channels for customer interaction by leveraging NLP & AI will stand to gain market share, improve customer experience and decrease customer interaction costs.

Conversational AI is shaping the future of Logistics Interactions. With chatbots and multi-channels integrations, businesses can meet their customer’s expectations by resorting to a new and improved way of interaction. Therefore, more businesses in Logistics are adopting Logistics chatbots and leaving traditional transactions behind in the dustbin. This increases efficiency across the entire logistics value chain. Data by chatbots Magazine proves that by implementing virtual agents companies can improve their prospect to customer conversion ratio by over 9 basis points.

Lastly, by adding chatbot to their Digital properties or any public-facing website, businesses can increase the average time spent by users on their web page which in turn has a direct effect on their SEO rankings. According to a recent Deloitte study, on an average, businesses improved their bounce rate by over 17% by deploying chatbots on their website.

Streebo’s SMART® Bots

Streebo a leading Artificial Intelligence (AI) and Digital Transformation Company has created a very powerful, intelligent, and Pre-trained AI-Powered chatbot for handling Marketing functions for the Logistics & Delivery Services Industry. These bots are Trained until 99% Accurate and can seamlessly integrate with a wide variety of 3rd party enterprise backend systems (ERPs, CRMs) systems such as SAP, Salesforce, ServiceNow, Workday among others. Moreover, these Logistics & Delivery Services chatbots leverage leading NLP engines such as IBM Watson, Google Dialogflow, and Amazon Lex. By leveraging these NLP engines Streebo Smart Bots for Marketing extend the ordering experiences to a variety of social media platforms, mainly Facebook Messenger, WhatsApp, and SMS among others, along with traditional channels like the website and mobile app. Streebo’s Conversational AI for Marketing makes the customer interaction effortless and faster. An increasing number of customers prefer it over the traditional web and mobile app interface.

Our AI-Powered Logistics & Delivery Services chatbot Supports Below Features

99% Accuracy

Omni-channel Solution

Secured

Multilingual

Inbuilt Live Agent Support

Advance Analytics

Support for both Voice and Chat Channels

Improve SEO

Business Benefits

By upgrading their systems with Streebo Smart Bot in Logistics & Delivery Services Industry across channels like web, mobile, WhatsApp, FB messenger and SMS, etc. our clients will witness benefits such as:

Increased Inflow of Customers and Revenue
Omnichannel Bot allows our clients to extend their outreach and customers can track orders through social media channels.

Increased Customer Base
Multilingual Bot removes the language barrier with local language support, as bot provides support for 38+ languages on chat as well as voice interface which gains more preference.

Improved Customer Satisfaction
chatbot provides real-time order tracking with round-the-clock customer assistance on the channel of their choice. This significantly increases Customer Satisfaction and Customer Retention rates.

Decreased Customer-Interaction Cost
As the chatbot handles customer queries and saves on query resolution time & effort – this, in turn, decreases the cost of a call center.

Improved SEO
The bot can engage your users on your website thus increasing your session time and reducing your bounce rate. This improves SEO page ranking and improves lead generation by an average of 17% thus even making your online ad spending more effective.

AI Powered Conversational Interface Extended on Web and Social Media Channels

Web Application Bot

WhatsApp Bot

Facebook Bot

SMS Bot

Why Streebo’s chatbot?

Key differentiators of Streebo’s Pre-Trained and pre-integrated AI-Powered Bots for Marketing:

Built-in Domain Intelligence
Streebo has built-in domain knowledge into its Bots and has deployed highly intelligent pre-trained chatbots that can emulate human interactions pretty closely.

Omni-Channel Availability
Our Smart Bot for Marketing extends customers’ buying experience across social media channels such as FB Messenger, WhatsApp, WeChat, Skype, and even SMS. They can even handle voice channels such as IVR, Amazon Alexa, and Google Home. Bots can even be deployed to existing digital properties such as the website and mobile App.

Multi-lingual Assistance
Conversational AI for food ordering provides support to 38+ languages on chat as well as voice interface which gains more preference.

Pre-Integrated with Backends
Streebo’s Logistics Bot comes in pre-integrated with a wide variety of 3rd party backend systems (ERPs, CRMs) systems and enterprise backends such as SAP, Salesforce, ServiceNow, Workday among others.

Flexible Deployment Options
Streebo’s Pre-Trained Conversational Interface can be deployed on-premise or on IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform.

99% Intelligent Bot
Streebo chatbot comes with Guaranteed Bot Intelligence Index* of 99% (*BII = No. of questions answered correctly/No. of relevant questions asked).

Advance Chat Analytics
Streebo’s analytics dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions, and can be adapted accordingly to give relevant responses and take business decisions.

Lower TCO
Streebo’s Pre-Trained chatbot for Logistics Industry is built using open standards such as Java and Javascript. Streebo’s Pre-Tranied Bot is optional development-only tooling that customers can choose or they can directly develop and manage it using standard IDEs such as Eclipse and Visual Studio that significantly lower app development costs as well as reduce support & maintenance costs.