The Manufacturing Industry is recovering from the pandemic disruption. Digital services in this industry have widely adopted web and mobile apps, which are proven channels to interact with customers. Effective marketing and customer service are still key challenges in front of manufacturers. Consumer behavior has changed as they are spending most of their time in front of screens using asynchronous messaging channels. A recent TechCrunch study points out a 40% surge in traffic on messaging channels such as Facebook Messenger, WhatsApp and even SMS. Players that will recognize and respond to this change will stand to gain market share and generate net new revenue from these social media channels.
What Manufacturers can do to adapt and leverage the industry change?
Emerging Artificial Intelligence (AI) and bot technologies have now opened up new possibilities for customer interaction, with the use of Natural Language Processing (NLP) becoming the major market driver. As stated earlier, messaging apps are now in vogue and companies that will open up these asynchronous messaging channels for customer interaction by leveraging NLP & AI will stand to gain market share, improve customer experience and decrease customer interaction costs.
Manufacturers have to deal with business operations and customer queries on a large scale. Keeping communications manual presents the issues of inefficiency, delayed response to customers, and loss of time and money in the process. With the ability to automate conversations around marketing, sales, and support, AI chatbots can be a game-changer in the manufacturing industry.
With chatbots and multi-channels integrations, businesses can meet their customer’s expectations by resorting to a new and improved way of interacting with their customers. An AI chatbot for manufacturing can scale up and automate operations with better efficiency. It can streamline a variety of mundane tasks and engage vendors right from the first interaction till they convert into your customer. Data by chatbots Magazine proves that by implementing virtual agents companies can improve their customer service by over 9 basis points.
Manufacturers have to deal with business operations and customer queries on a large scale. Keeping communications manual presents the issues of inefficiency, delayed response to customers, and loss of time and money in the process. With the ability to automate conversations around marketing, sales, and support, AI chatbots can be a game-changer in the manufacturing industry.
With chatbots and multi-channels integrations, businesses can meet their customer’s expectations by resorting to a new and improved way of interacting with their customers. An AI chatbot for manufacturing can scale up and automate operations with better efficiency. It can streamline a variety of mundane tasks and engage vendors right from the first interaction till they convert into your customer. Data by chatbots Magazine proves that by implementing virtual agents companies can improve their customer service by over 9 basis points.
Streebo’s SMART® Bots
Streebo a leading Artificial Intelligence (AI) and Digital Transformation Company has created a very powerful, intelligent, and Pre-trained AI-Powered Customer-facing chatbot for the Manufacturing Industry. Streebo bots are guaranteed to be Trained until 99% Accurate and can seamlessly integrate with a wide variety of 3rd party enterprise backend systems (ERPs, CRMs) systems such as SAP, Salesforce, ServiceNow, Workday among others. Moreover, these Manufacturing Industry chatbots leverage leading NLP engines such as IBM Watson, Google Dialogflow, and Amazon Lex. By leveraging these NLP engines Streebo Smart Bots for Customer extends the interaction experience with the manufacturing company to a variety of social media platforms, mainly Meta (Facebook) Messenger, WhatsApp, Google Chat and SMS among others, along with traditional channels like the website and mobile app. Streebo’s Conversational AI for Customers makes customer interaction effortless and faster. An increasing number of customers prefer it over the traditional web and mobile app interface.
By staffing your manufacturing business with these 24X7 available Intelligent Bots, businesses can easily assist their customers instantly and reduce their expenses as well. That is why these AI-powered Smart Manufacturing Industry Virtual Assistants have a powerful return on investment as they can both improve sales and significantly reduce customer service costs for organizations deploying them.
Our AI-Powered Manufacturing Industry chatbot supports the below features
- Trained until 99% Accurate
- Advanced Analytics
- Omni-channel
- Secured
- Multi-lingual
- Inbuilt Live Agent Support
- Support Voice & Chat Channels
Our Pre-trained ChatBot is trained in the following Operations for Manufacturing Industry
- General FAQs
- Payment Transactions
- Sign up/Register
- Generate Invoice/Bill
- Reset Password
- Update Profile
- See Products/Service Brochure
- Document Upload
- Place/Modify/Cancel Order
- Register Complain
- Track Shipment
- Provide Feedback
Business Benefits
By deploying IBM, Google or Amazon powered Smart Customer Bots for Manufacturing Industry our clients will witness benefits such as:
Multilingual Bot removes the language barrier with local language support, as bot provides support for 38+ languages on chat as well as voice interface which gains more preference.
chatbot removes language barrier with local language support, as bot provides support to 38+ languages on chat as well as voice interface which gives a more personal experience.
chatbot reduces the need for intervention of Airlines Staff which will fasten the shipment booking process and tracking the shipment.
Having a chatbot for 24×7 Customer Support for Shipment Booking & Tracking Services saves on customer support, resources & training costs.
Why Streebo’s chatbot?
Key differentiators of Streebo’s Pre-Trained and pre-integrated AI-Powered Bots for Manufacturing Industry Customers:
Built-in Domain IntelligenceStreebo has built-in domain knowledge into its Bots and has deployed highly intelligent pre-trained customer-facing chatbots that can emulate human interactions pretty closely specific to manufacturing industry operations.
Omni-Channel AvailabilityOur Smart Bot for manufacturing extends customer support across social media channels such as FB Messenger, WhatsApp, Google Chat, WeChat, Skype, and even SMS. They can even handle voice channels such as IVR, Amazon Alexa, and Google Home. Bots can even be deployed to existing digital properties such as the website and mobile App.
Multi-lingual SupportConversational AI for manufacturing industry customers provides support to 38+ languages on chat as well as voice interface which gains more preference.
Pre-Integrated with BackendsStreebo’s Manufacturing Industry Bot comes in pre-integrated with a wide variety of 3rd party backend systems (ERPs, CRMs) systems and enterprise backends such as SAP, Salesforce, ServiceNow, Workday among others.
99% AccuracyStreebo chatbot comes with a Guaranteed Bot Intelligence Index* of 99% (*BII = No. of questions answered correctly/No. of relevant questions asked)
Flexible Deployment OptionsStreebo’s Pre-Trained Conversational Interface for Manufacturing Customer can be deployed on-premise or on IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform.
Lower TCOStreebo’s Pre-Trained chatbot for Manufacturing Industry is built using open standards such as Java and Javascript. Streebo’s Pre-Tranied Bot is optional development-only tooling that customers can choose or they can directly develop and manage it using standard IDEs such as Eclipse and Visual Studio that significantly lower app development costs as well as reduce support & maintenance costs.
Advance Chat AnalyticsStreebo's analytics dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions, and can be adapted accordingly to give relevant responses and take business decisions.
Pricing Options
MVP(Minimum Viable Product) bot includes:
3 transaction used cases.
1 backend integrations
50 FAQ’s
Channels – Web, Mobile App, 1 Social media channel such as WhatsApp/Facebook Messenger.Capex Option
You can choose to buy the MVP Bot.Opex Option
You can choose to Subscribe to the MVP Bot for a fixed monthly charge with no upfront setup fee.Pay Per Usage
This is a conversation-based subscription and tied to the number of conversations & messages the bot handles. Thus you only pay if the Bot is getting used and is actually deflecting calls.
