An Opportunity for Commercial Vehicle Services – Car & Automobile Manufacturers
This article covers a tectonic shift that has happened in the user base in which lays a huge opportunity for
automobile manufacturers and servicing companies to increase their revenue and cut costs. Further, it talks about how companies
can leverage the advancements in AI technology particularly in the fields of Natural Language Processing and Generative AI with
platforms like GPT 3.5 from Open.AI to automate end-user interactions.
In the second half, a wholistic solution is presented powered by leading NLPs such as IBM Watson, Google Dialog,
Amazon Lex and now GPT from Open.AI – Clients can use a combination of any of the leading AI providers to deliver a powerful solution
that will allow them to both take advantage of the user-base shift (i.e., increase revenue & improve customer SAT) yet manage their
customer/prospect interaction costs.
A Tectonic Shift
The number of users on social media and their daily time spent on social media is increasing day by day. A recent
study by TechCrunch has seen a 40% jump in social media users. The businesses also started adopting asynchronous messaging channels
for various purposes. The growth of social media usage has had a significant impact on the commercial vehicle services industry.
Social media platforms such as Facebook, Twitter, and Instagram have provided businesses with new opportunities to reach customers
and promote their services. According to a survey by Clutch, 97% of small businesses use social media for marketing purposes.
Additionally, social messaging channels can be the easiest medium for customers to reach out to their service
providers. The asynchronous messaging platforms can be used for customer service and support, allowing businesses to quickly
respond to customer inquiries and resolve issues.
Furthermore, social media conversational marketing has become an increasingly popular way for commercial vehicle service companies to target specific audiences and generate leads. In conclusion, the growth of social media channels usage has provided commercial vehicle service companies with new and innovative ways to reach and engage with customers, promote their services, and grow their businesses. The question is, how businesses can scale on these channels?
Furthermore, social media conversational marketing has become an increasingly popular way for commercial vehicle service companies to target specific audiences and generate leads. In conclusion, the growth of social media channels usage has provided commercial vehicle service companies with new and innovative ways to reach and engage with customers, promote their services, and grow their businesses. The question is, how businesses can scale on these channels?
Transform Automobile Industry with Artificial Intelligence & Bot Technology
With advancements in Artificial Intelligence (AI), Natural Language Processing (NLP) and chatbot (bot) Technology
companies can drive transformation in commercial vehicle service companies and optimize their marketing and customer
service efforts with conversational AI:
Marketing Bots
AI powered chatbots for Commercial Vehicle Services can analyze customer data to create personalized
marketing campaigns, increasing the chances of conversion and customer retention. It can also
identify potential sales leads, allowing sales teams to prioritize and target their efforts more effectively.
Customer Service Bots
AI-powered chatbots can provide 24/7 quick customer service, answering frequently asked questions and
guiding customers through the booking process. This can improve customer satisfaction and reduce the workload for human
customer service representatives. The Commercial Vehicle Service Bots can also be used to monitor and respond to customer
comments and messages on social media platforms, improving the speed and efficiency of customer service.
By leveraging AI and bot technology in their marketing and customer service efforts, commercial vehicle service companies can
improve their customer experiences, drive sales, and increase customer loyalty
How Generative AI-Powered chatbots Revolutionize Automotive Customer Experience?
Arrival of GPT 3.5 Platform
GPT-3.5, the latest version of OpenAI’s Generative Pretrained Transformer language model, can offer several advantages
to the automobile industry. With its advanced natural language processing capabilities, GPT-3.5 can handle complex customer inquiries
and provide accurate and up-to-date information. GPT-3.5 can generate high-quality natural language text, which can be used for various
purposes, such as generating leads and generating human like responses for customer communications.
By leveraging the advanced capabilities of GPT-3.5, automobile companies can improve efficiency, provide better customer service,
drive business growth and stay ahead of the competition. At Streebo, our vision is to deploy
highly skilled chatbot for Automobile Manufacturer that are built on the latest technologies like NLP and ChatGPT.
Streebo AI Powered Smart Bot with ChatGPT like capabilities
Streebo, a Conversational AI company, offers a series of Bots powered by leading NLP engines such as IBM Watson,
Google Dialogflow from GCP, Amazon Lex from AWS and Wit.AI from Meta. In our latest release, we have integrated GPT 3.5 series
language models and APIs to create ChatGPT-like solutions for the Automobile Industry. Car dealers and services can extend the
booking experience to a variety of social media platforms, mainly Facebook Messenger, WhatsApp, Instagram, Twitter, Google Chat,
Email and even SMS. An omnichannel strategy coupled with the latest tech such as GPT 3.5 can lead businesses to access a wider range
of users in unprecedented and effective ways.
Streebo’s Smart Bots (Streebots) are highly automated, making them ideal for customers with complex queries. These bots provide accuracy levels of up to 99% and are pre-integrated with a wide variety of 3rd party enterprise backend systems (ERPs, CRMs) systems such as SAP, Salesforce, ServiceNow, Workday among others. As a result, customers are provided with a consistent flow of valuable information when they require assistance on specific topics.
Streebo’s Smart Bots (Streebots) are highly automated, making them ideal for customers with complex queries. These bots provide accuracy levels of up to 99% and are pre-integrated with a wide variety of 3rd party enterprise backend systems (ERPs, CRMs) systems such as SAP, Salesforce, ServiceNow, Workday among others. As a result, customers are provided with a consistent flow of valuable information when they require assistance on specific topics.
Now with the generative AI technology from Open.AI, the bots have context-switching capabilities to effectively switch topics without
disrupting the conversation and can provide human like responses to customer. The GPT 3.5 platform plus leading NLP engines make Streebot
super powerful to cater to prospects, customers and employees in a wide range of use cases and give the businesses an edge over their
competitors.
Streebo’s Conversational AI for Commercial Vehicle Businesses made the booking process effortless and faster, a maximum number of consumers prefer it over the traditional web and mobile app interface, increasing customer outreach, sales, and upsell by a margin. By upgrading your automobile platform with these 24X7 available Intelligent Bots, restaurants can also improve their customer satisfaction and reduce their query processing & operations costs and can get a powerful ROI.
Streebo’s Conversational AI for Commercial Vehicle Businesses made the booking process effortless and faster, a maximum number of consumers prefer it over the traditional web and mobile app interface, increasing customer outreach, sales, and upsell by a margin. By upgrading your automobile platform with these 24X7 available Intelligent Bots, restaurants can also improve their customer satisfaction and reduce their query processing & operations costs and can get a powerful ROI.
Our Pre-trained ChatGPT Bot for Automobile – Commercial Vehicle Services Customers supports the following Operations
Our advanced GPT Platform Integrated Bots offer instant support to Commercial Vehicle Services Industry operations.
The Streebots, powered by GPT 3.5, are equipped with sophisticated data analytics tools and a user-friendly interface,
allowing quick and easy interaction without the learning curve of newer platforms. While
more can be added, here’s a brief pre-trained list of use cases:
Answer FAQs
Browse Vehicles
Price Estimates
Car Enquiry
Schedule a visit to the Showroom
Book a Test Drive
Car Trade / Exchange
Avail 24×7 Roadside Assistance
Book a Service Appointment
Call Emergency Break-Down Assistance
Payment Transactions
Download / Upload Documents
Feedback and Ratings
Generate Receipt
Key Business Benefits of these latest ChatGPT type Virtual Assistants for Automobile Industry
According to a report by Oracle, 80% of businesses reported an improvement in customer satisfaction after implementing
chatbots in their customer service operations.
Hence upgrading your system with Streebo’s ChatGPT Conversational AI in Commercial Vehicle Service Industry across channels like web, mobile, WhatsApp, FB Messenger, Instagram, Email and SMS, etc. will witness benefits such as:
Hence upgrading your system with Streebo’s ChatGPT Conversational AI in Commercial Vehicle Service Industry across channels like web, mobile, WhatsApp, FB Messenger, Instagram, Email and SMS, etc. will witness benefits such as:
Increased Inquiries
Vehicle buyers search for cars online and lately also consume information on social media channels. Our Omnichannel Commercial Vehicle Services Bot present on these channels which can and answer queries with 99% accuracy will increase engagement and drive business for an Automobile Business.
Increased Revenue
chatbot for Commercial Vehicle Services provides instant resolution of buyer’s queries will help in more showroom visits and will fasten the decision to purchase. This results in an increase in overall revenue.
Improved Customer Experience
Streebo Virtual Assistant for Commercial Vehicle Services will give continuous updates and notifications about servicing and will be available 24×7 for customer assistance even in case of emergencies. This will increase the car servicing business as well as improve customer satisfaction & retention.
Decreased Cost
As the AI Powered Smart Bot handles most of the vehicle buying and servicing queries and saves on query resolution time & effort – this, in turn, decreases the marketing & call centre cost as well as improves overall productivity. We guarantee to cut the customer service costs using bots in half.
Key differentiators, that assure guaranteed success with its ChatGPT Automobile Industry Bot?
Let’s break down the features that make Streebots so unique.
Deep Domain Intelligence
With its deep domain knowledge Streebo deploys highly intelligent pre-trained Virtual Assistants for Automobile Industry that can automate the business processes of various vehicle manufacturing and selling companies. These bots offer a personalized experience as virtual assistants can respond to queries quickly and accurately.
Omni-Channel Availability
Streebo’s chatbot for Automobile Manufacturer can operate across social media platforms and messaging channels such as Facebook Messenger, WhatsApp, Instagram, WeChat, Email and even SMS. Along with voice channels such as IVR, Amazon Alexa, and Google Home. It can be deployed to existing digital properties such as websites and mobile apps.
Data Security & Compliance
Our Bots are powered by IBM Watson, Google Dialogflow, and Amazon Lex from AWS. It makes them clear winners in Data Security and Compliance. In order to ensure customers that their data remains secure at all times and comply with applicable regulations to operate in multiple countries, these chatbots for Automobile Business, use state-of-the-art encryption technologies from companies like IBM, Google, and AWS. Data exchanged with GPT is encrypted thus protecting enterprise data at all times.
Access Unstructured Data
Streebots can now tap into unstructured information silos with Powerful Classification, Clustering, Embedding and Generative AI technology available in the GPT platform. Streebo bots integrated with GPT can leverage this powerful capability and bring the right information to the concerned person or office staff at the right time. This may include Web Pages, Customer Booking Information, Car Registration Documents and other unstructured information such as logs, and emails to fetch and provide relevant information to the end user.
Guaranteed Adoption
Due to a lack of technical knowledge and understanding of upcoming customer needs, Commercial Vehicle Services businesses have been struggling when it comes to adopting chatbots. However, with Streebo’s bleeding-edge Automobile chatbot Solution, car manufacturers and dealers can now overcome those challenges quickly & efficiently.
Advance Training
Streebo’s intelligent, Bots for Car Manufacturers are trained continually until they reach 99% accuracy*. (*Accuracy= No. of questions answered correctly/No. of relevant questions asked). This improves overall efficiency and performance as the highly accurate bots reduce manual intervention on the part of the automobile business’ staff.
Seamless Integration
Virtual Assistant for Commercial Vehicle Services can seamlessly integrate with a wide variety of 3rd party enterprise backend systems (ERPs, CRMs) systems such as SAP, Salesforce, ServiceNow, Workday, among others. No need to manually configure or integrate backends or 3rd party systems which saves both time and resources.
Advanced Chat Analytics
Streebo’s Bot analytics dashboard help in monitoring customer interactions and can be adapted accordingly to give relevant responses as well as aid business decisions making processes. The dashboard is designed specifically to record and display systemic data, metrics, preferences, and trends. It enables automobile manufacturers and dealers to keep track of customers’ behavior patterns as well as understand their specific needs so that they can tweak their services accordingly.
Lower Maintenance
Streebo’s AI Bot solution makes it a cost-effective solution for Automobile Industry looking to integrate conversational AI into their marketing and customer service operations without incurring additional huge costs.
Inbuilt Live Agent Support
If a customer cannot find what he/she is looking for after engaging with the bot then they can get help from a real person as our Commercial Vehicle Services Conversational AI also comes with inbuilt live agent support. Customers can switch back and forth between the chatbot and live agents seamlessly, ensuring that their queries are answered quickly and accurately.
Multi-Lingual Capability
Streebot Commercial Vehicle Services provides multi-lingual support which allows customers to communicate with the automobile system in multiple languages, including English, Spanish, French and Chinese and 38+ languages. This makes it easier to cater to customers who do not speak English or have limited proficiency in English.
Supports Voice & Chat
Our Smart Bot provide support voice as well as text-based conversations making it easy for users to interact with it regardless of their preferred mode of communication.
Voice Enabled Bots
STT, or Speech To Text technology, is a real-time transcription service that can scan conversations for keywords to help ensure the correct information is collected from each call. Streebots can seamlessly integrate with Whisper (Beta), an AI-powered voice platform from Open.AI. It also leverages other Speech-To-Text technologies from IBM Watson, Google Dialogflow and Amazon Lex. This helps enable businesses to better understand their customers and respond quickly with virtual support. With the help of this modern technology, faster response time can be achieved and it leads to an improved business-customer relationship and CSI rating. Thus, Whisper in particular and STT technology in general is an incredibly valuable asset for modern Commercial Vehicle Services businesses that seek growth in the coming future.
Email Bots
In addition to supporting a variety of channels now our bots can support Email as a channel as well. Thanks to GPT we can now generate very human-like emails and thus service customers over this channel. Our Email Bots can answer common FAQs and manage transactions that require backend integration. This is a game-changer.
Customization
Something that is essential for any organization looking to attract new customers or retain existing ones in today’s highly competitive marketplace is to create unique experiences for customers. Streebo’s GPT 3.5 powered Commercial Vehicle Services Bots can offer a tailored experience that allows automobile businesses to make their chatbot experience specific to their use cases and operations.
Open Standards
Streebo Bots are just solution assets and all source code uses open-source standard frameworks such as Java, J2EE, JavaScript, node.js, et al. The solution code is open and available to customers and partners to further customize it. There is no dependency on Streebo for any solution asset that is delivered as bots. The customer or partner can take over the internal enhancement and maintenance of the bots at any point.
Conclusion
According to a survey by Oracle, 80% of businesses reported improved customer satisfaction as a result of implementing chatbots.
In another survey by Gartner, it was found that chatbots can save businesses up to 30% in operational costs. These statistics
and references demonstrate the benefits of deploying chatbots for commercial vehicle services and why it has become a popular trend in
the automobile industry.
There are several reasons why automobile businesses deploy chatbots and virtual assistants for automobile industry, some of which include Increased efficiency, 24/7 Availability, cost savings, personalized customer experience and improve data collection. Automobile Manufacturers leveraging the behavioral shift in customers and communication channels will lead the market over competitors just by the adoption of AI Bots.
There are several reasons why automobile businesses deploy chatbots and virtual assistants for automobile industry, some of which include Increased efficiency, 24/7 Availability, cost savings, personalized customer experience and improve data collection. Automobile Manufacturers leveraging the behavioral shift in customers and communication channels will lead the market over competitors just by the adoption of AI Bots.
So, if you are also looking for ways to stay ahead of the competition, then Streebo’s revolutionary ChatGPT powered Bots for Automobile Industry Commercial Vehicle Services are just what you need.
Pricing Options
Capex Option
You can choose to buy the MVP Bot.Opex Option
You can choose to Subscribe to our Bot solution for a fixed monthly charge with no upfront setup fee.Pay Per Usage
This is a conversation-based subscription and tied to the number of conversations & messages the bot handles. Thus, you only pay if the Bot is getting used and is actually deflecting calls.
