Introduction – An Opportunity for Healthcare Service Providers
This article describes the user behavioral change that has happened in which lays an opportunity
for healthcare providers and hospitals to increase their revenue and save on costs. It also
covers how organizations can take advantage of the latest AI technology, particularly in the
fields of Natural Language Processing and Generative AI with platforms like GPT 3.5 from Open.AI
to automate patient & end-user interactions. Furthermore, an advanced AI solution is presented
powered by leading NLPs such as IBM Watson, Google Dialogflow, Amazon Lex, Microsoft CLU, Copilot, Power Virtual Agents and now
GPT from Open.AI – Clients can use a combination of any of the leading AI providers to deliver a
powerful solution that will allow them to leverage the user-behavioral shift yet improve their
patient interaction.
Healthcare User Behavioral Shift in Post Pandemic World:
Covid-19 pandemic has brought a Digital Transformation wave in the healthcare industry.
According to a report by Grand View Research, the global digital health market size was valued
at $96.5 billion in 2020 and is expected to grow at a compound annual growth rate (CAGR) of
15.1% from 2021 to 2028, driven in part by the increased use of social media and other digital
technologies in healthcare. Since the pandemic began, there has been a 400 percent increase in
telehealth visits and digital engagements between healthcare practitioners and patients.
Further, the preferred channel of communication for the patients has moved beyond web and mobile to now social messaging platforms and asynchronous messaging platforms like Facebook Messenger, WhatsApp, Email and SMS. According to a recent study from TechCrunch, there is a 40% increase in traffic on these channels. Now, thanks to advances in technology like Artificial Intelligence powered Bots / Virtual Assistants, that processes can be refined further and optimized for maximum efficiency. Ultimately, this will result in better experiences for customers and heightened customer loyalty for Hospitals.
Further, the preferred channel of communication for the patients has moved beyond web and mobile to now social messaging platforms and asynchronous messaging platforms like Facebook Messenger, WhatsApp, Email and SMS. According to a recent study from TechCrunch, there is a 40% increase in traffic on these channels. Now, thanks to advances in technology like Artificial Intelligence powered Bots / Virtual Assistants, that processes can be refined further and optimized for maximum efficiency. Ultimately, this will result in better experiences for customers and heightened customer loyalty for Hospitals.
How can Healthcare Organizations leverage Artificial Intelligence and Bot Technology?
With innovations in Natural Language Processing (NLP) powered by Artificial Intelligence (AI),
bot technology has matured to a point where it can give a seamless experience to the end-users.
Intelligent and smart chatbots are now helping hospitals to connect to patients more directly
and effectively across communication channels. Going beyond the traditional web, mobile and
phone IVR channels, using a chatbot as a component in an omnichannel healthcare strategy enables
hospitals and healthcare organizations to expand their network. The overall healthcare chatbot
market is projected to reach USD 314.3 million by 2023.
In recent years, the use of AI bots in healthcare has grown significantly. Healthcare organizations can use chatbots and virtual assistants to answer patient questions, schedule appointments, and provide basic medical advice. Statistics can help improve the accuracy of natural language processing and sentiment analysis to better understand patient needs and preferences. They are now being used for a wide range of tasks, including assisting with telemedicine, analysing large amounts of data, and identifying early signs of disease. Overall, the use of AI bots in healthcare has evolved to include more advanced capabilities and a wider range of applications. According to a survey by Accenture, 72% of healthcare executives believe that AI will revolutionize the industry.
These statistics indicate that the use of AI bots in healthcare is growing rapidly and is expected to continue to do so in the future. The healthcare industry is expected to see significant benefits from the implementation of AI technology in various aspects of patient care and administration. This is an opportunity for Hospitals and Healthcare Providers which will establish a presence on these new social media channels and open it up to interact with patients and prospects will stand to gain revenue and increase market share.
In recent years, the use of AI bots in healthcare has grown significantly. Healthcare organizations can use chatbots and virtual assistants to answer patient questions, schedule appointments, and provide basic medical advice. Statistics can help improve the accuracy of natural language processing and sentiment analysis to better understand patient needs and preferences. They are now being used for a wide range of tasks, including assisting with telemedicine, analysing large amounts of data, and identifying early signs of disease. Overall, the use of AI bots in healthcare has evolved to include more advanced capabilities and a wider range of applications. According to a survey by Accenture, 72% of healthcare executives believe that AI will revolutionize the industry.
These statistics indicate that the use of AI bots in healthcare is growing rapidly and is expected to continue to do so in the future. The healthcare industry is expected to see significant benefits from the implementation of AI technology in various aspects of patient care and administration. This is an opportunity for Hospitals and Healthcare Providers which will establish a presence on these new social media channels and open it up to interact with patients and prospects will stand to gain revenue and increase market share.
Enter ChatGPT
GPT-3.5 is a powerful natural language processing platform developed by OpenAI, and its language
model is the most advanced language model available to date. There are some advantages of using
the GPT-3.5 platform and language model ChatGPT has been trained on a vast amount of data, which
means it has a large knowledge base to draw upon. This can be particularly useful in the
healthcare context, where the chatbot can provide patients with information on a wide range of
health topics.
ChatGPT has the ability to learn from new data and adapt to changing circumstances. This means that as the chatbot is used more, it can become more accurate and provide better responses.in building a chatbot for healthcare. Overall, using the GPT-3.5 platform and language model to build a chatbot for healthcare can provide a more conversational and intuitive experience for patients and prospects, increase efficiency for healthcare providers, and provide access to a large knowledge base to draw upon.
ChatGPT has the ability to learn from new data and adapt to changing circumstances. This means that as the chatbot is used more, it can become more accurate and provide better responses.in building a chatbot for healthcare. Overall, using the GPT-3.5 platform and language model to build a chatbot for healthcare can provide a more conversational and intuitive experience for patients and prospects, increase efficiency for healthcare providers, and provide access to a large knowledge base to draw upon.
Streebo’s Smart AI Bots Solution for Hospitals & Healthcare Organizations is now integrated with the latest GPT 3.5 Platform giving ChatGPT kind of capabilities:
Streebo, a conversational AI company specializes in building chatbots and virtual assistants by
leveraging the latest in NLP technology. Our bots leverage advanced NLP engines, such as IBM
Watson, Google Dialogflow from GCP, Amazon Lex from AWS, Microsoft CLU, Copilot, Power Virtual Agents and Wit.ai from Meta. The
power of NLP (Natural Language Processing) algorithms allows these bots to accurately parse
prospect (hospital patient) queries in real-time and respond accordingly.
In our latest release, we have integrated GPT 3.5 series language models and APIs from Open.AI to create ChatGPT-like solutions for the Healthcare Industry, thus providing them with a unique level of human-like conversational ability. These bleeding-edge Healthcare Bots have been developed with impressive context-switching capabilities to deal with more complicated topics, such as providing answers to questions that may require managing multiple dialogue elements. This ensures our chatbots know when they should transition between different conversation topics or topics seamlessly, making them an ideal candidate for complex tasks.
Streebo’s bots (Streebots) are trained until they reach 99% accuracy and are pre-integrated for prospect and marketing use cases with respect to hospitals, clinics and healthcare organizations’ operations. These bots for hospitals and healthcare organizations can seamlessly integrate with a wide variety of enterprise backend systems such as Epic, Cerner SAP, and Oracle among other Hospital Management & EHR Software and ERP systems among others. Also, our virtual agents for patient service can make hospital services accessible to a wide variety of communication channels such as Facebook Messenger, WhatsApp, WeChat, Instagram and even SMS. It can write human-like responses over email. It can even handle voice channels such as IVR, Amazon Alexa, and Google Home.
In our latest release, we have integrated GPT 3.5 series language models and APIs from Open.AI to create ChatGPT-like solutions for the Healthcare Industry, thus providing them with a unique level of human-like conversational ability. These bleeding-edge Healthcare Bots have been developed with impressive context-switching capabilities to deal with more complicated topics, such as providing answers to questions that may require managing multiple dialogue elements. This ensures our chatbots know when they should transition between different conversation topics or topics seamlessly, making them an ideal candidate for complex tasks.
Streebo’s bots (Streebots) are trained until they reach 99% accuracy and are pre-integrated for prospect and marketing use cases with respect to hospitals, clinics and healthcare organizations’ operations. These bots for hospitals and healthcare organizations can seamlessly integrate with a wide variety of enterprise backend systems such as Epic, Cerner SAP, and Oracle among other Hospital Management & EHR Software and ERP systems among others. Also, our virtual agents for patient service can make hospital services accessible to a wide variety of communication channels such as Facebook Messenger, WhatsApp, WeChat, Instagram and even SMS. It can write human-like responses over email. It can even handle voice channels such as IVR, Amazon Alexa, and Google Home.
ChatGPT in Healthcare Pharmacy Introduction – An Opportunity for Healthcare Pharmacy
Operations that our AI Bots for Hospitals provide and support:
Cognitive engagement is an increasingly powerful tool for meeting patients’ needs. By leveraging
the power of intelligent agents and assistants to personalize healthcare services. The
healthcare industry is now recognizing the value of making the patients’ system smarter, and
tailor-made to care for an individual patients, in order to enhance their experience. In the
Healthcare space, smart, intelligent digital assistants can help with mundane tasks and make
them run more efficiently while also delivering a pleasant experience.
Our latest series of Streebots are powered by GPT 3.5 platform and are pre-trained the following Hospitals & Healthcare operations.
Our latest series of Streebots are powered by GPT 3.5 platform and are pre-trained the following Hospitals & Healthcare operations.
General FAQs
Clinic / Hospital Locator
Call Ambulance
Call Doctor for Emergency Visit
Schedule Doctor’s Appointment
Schedule Lab Appointment
Patient History & Health Records
Request for Reports
Patient Support and Query Resolution
Payment Transactions
Online Consulting
Medication Reminders
Generate Prescription
Feedbacks and reviews
Key Business Benefits of these cutting-edge ChatGPT powered Bots for Healthcare Industry
A report by Tractica estimates that the number of active virtual health
assistants, such as AI-powered chatbots, will reach normal
billion by 2025.
0.5 to 0.7 USD is the average cost
savings per interaction for the
healthcare services that are using chatbots.
Increased Patients Base and
Revenue
Streebo Omnichannel
Bots in the Healthcare
Industry can increase the digital presence of healthcare organizations and provide ease
of access to hospital services on the channel of patients’ preference, which certainly
helps in increasing the patient base thus resulting in increased revenue.
Increased Inquiries
Smart Virtual Assistant for Hospitals can leverage existing digital properties like web, mobile and phone IVR systems with multiple messaging channels such as WhatsApp, Facebook Messenger and SMS, among others and make healthcare services easily accessible to bring inquiries.
Massive Call Reduction
Our pre-trained Healthcare Services chatbot is preloaded with a healthcare provider’s most common FAQs and integrated with their enterprise backends and thus can address up to 80% of commonly asked Tier 1 support questions. Helps live agents to focus on critical issues and emergency cases, which helps in increased productivity.
Instant Response
This is an essential feature considering the emergencies of the patients, Streebo AI powered Cognitive Assistant provides round-the-clock availability with instant response across channels including Email & SMS.
Improved CSAT
Streebo’s Smart Bot aided with the latest GPT 3.5 platform gives timely medical advice and reminders as per the patients’ treatment schedule, certainly improves customer satisfaction and builds trust in the Hospital. This help in building a loyal customer base.
Saves Cost
Having an AI powered conversational interface for hospitals and healthcare services helps to save on the cost of call centers, resources & training costs, also helps in optimizing processes and makes operations efficient.
What keeps Streebo Ahead to get you Guaranteed Success with its pioneering Healthcare Bots?
Streebo stands out from the competition with its latest, revolutionary ChatGPT-like bots for Hospitals and the Healthcare Services. Let’s break down the features that make Streebo’s chatbot solution so unique.
Built-in Domain Intelligence
Streebo’s team with over a decade of experience, holds deep domain knowledge deploying highly intelligent pre-trained Healthcare Virtual Assistants that can emulate the business processes of various Hospitals & Clinics. This gives hospital patients a more personalized experience as the virtual assistants are able to understand patient requests quickly and accurately.
Omni-Channel Experience
Streebo’s Hospitals chatbot can be deployed across social media channels such as Facebook Messenger, WhatsApp, Instagram, WeChat and even SMS. It can even handle voice channels such as IVR, Amazon Alexa, and Google Home. Additionally, our intelligent, Hospital bots can be deployed to existing digital properties such as websites and mobile apps and Email Service. This ensures that patients have access to the same level of service no matter which channel they use to contact their Hospitals.
Data Security & Compliance
Streebots are powered by technology from leading companies like IBM Watson, Google Dialogflow, Microsoft CLU, Copilot, Power Virtual Agents and Amazon Lex from AWS. As a result, Data Security and Compliance are two key areas where they are clear winners. Essentially, these Bots for Hospitals, use state-of-the-art encryption technologies from companies like IBM, Google, and AWS to ensure customer data remains secure at all times and comply with applicable regulations.
Access to Unstructured Data
With Powerful Classification, Clustering, Embedding and Generative AI technology available in the GPT platform now it is possible for Hospitals to tap into unstructured information silos as well. This includes Web Pages, prescriptions, Product Documentation and other unstructured information such as logs, and emails to find the relevant information to the end user. Streebo bots integrated with GPT can leverage this powerful capability and bring the right information to the product sales or servicing cycle at the right time.
Guaranteed Adoption
Hospitals and Healthcare businesses have been struggling when it comes to adopting chatbots due to various challenges, such as lack of technical knowledge, understanding of customer needs, etc. However, with Streebo’s bleeding-edge Healthcare Bot solution, businesses can now overcome those challenges quickly & efficiently.
Advance Training
Streebo’s intelligent, chatbots for Healthcare Prospects are trained continually until they reach 99% accuracy*. (*Accuracy= No. of questions answered correctly/No. of relevant questions asked). This improves overall efficiency and performance as the highly accurate bots reduce manual intervention.
Easy Integration with
Backends
Another key feature of Streebo’s GPT 3.5 powered Healthcare Bots is that it comes with the ability to integrate with a wide variety of enterprise backend systems such as Epic, Cerner SAP, Oracle, among other Hospital Management & EHR Software and ERP systems among others. This eliminates the need to manually configure or integrate backends or 3rd party systems which saves both time and resources.
Advanced Chat Analytics
Streebo’s Bot analytics dashboard is designed specifically to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions and can be adapted accordingly to give relevant responses as well as aid business decisions making processes. It enables healthcare organizations to keep track of patients’ behavior patterns as well as understand their specific needs so that they can tweak their services accordingly.
Lower TCO
Streebo’s advanced, Bot solution makes it a cost-effective solution for Hospitals looking to integrate bots into their customer service & marketing operations without incurring high costs.
Inbuilt Live Agent Support
Streebo’s Healthcare Bots also come with inbuilt live agent support, which allows patients to get help from a real person if they cannot find what they are looking for by engaging with the bot. Hospital patients can switch back and forth between the chatbot and live agents seamlessly, ensuring that their queries are answered quickly and efficiently.
Multi-Lingual Support
Another feature that sets Streebo’s advanced Healthcare Virtual Assistant apart from other chatbots is its multi-lingual support which allows patients to communicate with it in local languages, including English, Spanish, French and Chinese and 38+ languages. This makes it easier for Hospitals to cater to patients who do not speak English or have limited proficiency in English.
Voice & Chat Support
Our Smart Bot provides support voice as well as text-based conversations making it easy for users to interact with it regardless of their preferred mode of communication.
Voice Enabled Bots
STT, or Speech To Text technology, is a real-time transcription service that can scan conversations for keywords to help ensure the correct information is collected from each call. Streebots can seamlessly integrate with Whisper (Beta), an AI-powered voice platform from Open.AI. It also leverages other Speech-To-Text technologies from IBM Watson, Google Dialogflow and Amazon Lex. This helps enable businesses to better understand their customers and respond quickly with virtual support. With the help of this modern technology, faster response time can be achieved and it leads to an improved business-customer relationship and CSI rating. Thus, Whisper in particular and STT technology, in general, is an incredibly valuable assets for modern hospitals that seek growth in the coming future.
Email Bots
The ChatGPT Bot for Healthcare can now generate very human-like emails and thus service customers over this channel as well. Our Email Bots can answer common FAQs and manage transactions that require backend integration. This gives an upper hand to hospital customer service to beat the competition.
Customization
Business Leaders looking to attract new customers or retain existing ones in today’s highly competitive marketplace to create unique experiences for potential patients. Streebo’s GPT 3.5 powered Healthcare Bots can offer a tailored experience that allows healthcare organizations to make their chatbot experience specific to their use cases and operations.
Open Standards
Streebo Bots are just solution assets and all source code uses open-source standard frameworks such as Java, J2EE, Javascript, node.js, et al. The solution code is open and available to customers and partners to further customize it. There is no dependency on Streebo for any solution asset that is delivered as bots. The customer or partner can take over the internal enhancement and maintenance of the bots at any point.
Pricing Model
Capex Option
You can choose to buy the Bot solution.
Opex Option
You can choose to Subscribe to our Bot solution for a fixed monthly charge with no upfront setup fee.
Pay Per Usage
This is a conversation-based subscription and tied to the number of conversations & messages the bot handles. Thus you only pay if the Bot is getting used and is actually deflecting calls.
Final Food for Thought for Healthcare Leaders!
Recent studies for the healthcare industry showcase that the developing trend of leveraging
chatbots and cognitive assistants can greatly reduce costs, improve customer service and
satisfaction ratings and handle up to 75-90% of healthcare queries by 2025. However, the
Healthcare Industry will be one of the most customer-driven industries in the world and is
started transforming it systems and leveraging AI & Bot technologies.
If healthcare organizations want to keep up with the increasingly fast-paced market, quick action must be taken to address these issues related to the adoption of these communication channels in order to boost productivity and ensure customer satisfaction. Streebo’s bleeding-edge bots for Hospitals and Healthcare organizations are transforming the way Hospitals & Clinics interact with their patients by providing an unprecedented level of accuracy and customization while reducing costs.
If healthcare organizations want to keep up with the increasingly fast-paced market, quick action must be taken to address these issues related to the adoption of these communication channels in order to boost productivity and ensure customer satisfaction. Streebo’s bleeding-edge bots for Hospitals and Healthcare organizations are transforming the way Hospitals & Clinics interact with their patients by providing an unprecedented level of accuracy and customization while reducing costs.
Disclaimer: ChatGPT and
GPT are
registered trademarks and terms fully
owned by Open.AI. The author has used the term
“ChatGPT for life insurance” to convey the idea of a ChatGPT kind of Bot, but for life
insurance.
So, if you’re looking for ways to stay ahead of the
competition,
then Streebo’s revolutionary ChatGPT powered bots are just what you need.Check out our
then Streebo’s revolutionary ChatGPT powered bots are just what you need.
