A leading software firm in Americas automates and streamlines its key Internal Business Processes by implementing an AI Powered Conversational Interface powered by IBM and Streebo.
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With more than 5000 employees, the client’s team were receiving multiple internal requests like password resets, authentications, leave balance checks, raising tickets for IT support resulting into efficiency and scalability issues. For each request, employees had to reach out to a specific team and go through the waiting lines to get their request resolved.
IBM Watson Assistant and Streebo’s Pre-Trained Smart Pre-Trained Bot creates a powerful transactional Chatbot to support any ad-hoc request for the IT Support team. In addition, the solution offers Live Agent Transfer where needed to assist complex queries and issues. |
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