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Streebo helps Medium sized co-operative credit society to transform their customer service by building a Chatbot on Facebook Messenger

With thousands of transactions and customer queries lined up every day, Medium sized co-operative credit society’s agents were losing valuable time handling repetitive customer queries. Customers were expecting instant gratification and waiting through lengthy phone prompts was proving quite irksome. The entire project was a complex challenge due to multiple backend integrations, connecting to their existing SAP core banking system and other third-party services.

A Medium sized co-operative credit society in APAC relied on Streebo’s expertise to roll-out a chatbot on Facebook messenger. Streebo’s Chatbot was integrated with Bot Libre as the NLP engine to understand the user intent. With a simple point and click interface, this Facebook bot could be securely integrated to SAP core banking system and 3rd party apps like bus booking services, wallet services and more.

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