A recent study by TechCrunch states that there has been a 40% surge in social media traffic. There has been a spike in revenue for telecom players, predominantly because of the increase in mobile and internet usage, along with enhanced digital interactions. These changing trends in the communication industry where thin margins and increasing customer expectations raise a question for Marketing Personnel at Telecommunication companies.
What Telecommunication providers can do to adapt to this end-user behavior change? More importantly, how can they leverage it to capture new market share?
Lastly, by adding Chatbot to their telecom service or any public-facing website, businesses can increase the average time spent by users on their web page which in turn has a direct effect on their SEO rankings. According to a recent Deloitte study, on an average, businesses improved their bounce rate by over 17% by deploying chatbots on their website.
Streebo’s SMART® Bots
By staffing your telecom service with these 24X7 available Intelligent Bots, telecom providers can easily assist their prospects instantly while reducing the cost of expense. That is why these AI-powered Smart Telecom Bots have a powerful return on investment as they can both improve sales and significantly reduce costs for organizations deploying them.
Our AI-Powered Telecom Chatbot Supports below mentioned Features
- 99% Accurate
- Advanced Analytics
- Inbuilt Live Agent Support
- Support for both Voice and Chat Channels
Streebo’s pre-trained Voice & Chat Bot for Marketing is trained in the following Telecom operations
- General FAQs
- Browse Products & Services
- Product & Service FAQs
- New Product/Service Request
- Product Recommendations
- Add New Device or User
- Subscribe to a Service
- Usage History and Records
- Payment Transactions
- Notification & Reminders
- Generate Receipt
- Offers & Promotions
- Customer Support and Query Resolution
- Feedbacks and Reviews
Streebo’s SMART® Bots extended on Web and Various Social Medias
Hence by rolling out AI-Powered Customer Bots for Cargo Airlines, enterprises will see the following benefits:
Chatbots for Marketing in the Telecom Industry can increase the digital presence of telecom providers and provide ease of access for communication with the telecom service provider, which certainly helps in increasing the customer base thus resulting in increased revenue.
Chatbots can leverage existing digital properties like web, mobile and phone IVR systems with multiple digital channels such as WhatsApp, Google Chat, Facebook Messenger, Instagram, Signals, and SMS, among others to easily onboard a new customer.
Chatbot answers more than 90% of commonly asked FAQs and resolves the customer queries there itself without human intervention, resulting in fast conversions of prospects to customers.
This is an important feature considering the emergencies of the customer, as poor/no connection can cause losses to the customer. Chatbot provides round-the-clock availability, with the instant response across the channels including SMS.
The AI Chatbot analyses the user behavior and provides them a personalized experience and recommends relevant products/services, this help in improving cross/upsell with no additional cost and effort.
The bot on your website can engage your users thus increasing your session time and reducing your bounce rate. This improves SEO page ranking and improves lead generation by an average of 17% thus even making your online ad spending more effective.