Business Processes that can be Transformed with Chatbots

Customer Service Branding Customer Transactions Enrollments & Onboarding

Customers usually interact with a business over call or email support or in some cases, a human chat engine. However, these customer service channels may not be available 24×7 and are very costly to maintain with long wait times and repetitive messages. With chatbots, no more waiting for your turn and customers can interact in real time with your company and gain instant responses, thus driving retention and engagement.

With ability to launch chatbots on 3rd party channels like Facebook Messengers, Slack, WhatsApp, WeChat, customers can now initiate conversations with business on the platform of your choice. Chatbots are another medium for your business to grow as 65% customers prefer using messaging apps for contacting business.

Chatbots make the entire process of performing transactions easier, allowing users to browse products, see their bills and much more. Fund Transfers, Utility payments, online shopping can be made much easier through integration of your chat interface to your Enterprise ERPs and pulling data to chat interfaces.

New customers often have to be hand-held when they are signing up for a new service. With a simple Q&A format, conversational interfaces lend themselves to faster and direct understanding of signing up process and easier enrollment. Increase business conversions with a proactive chat interface.