Business Processes that can be Transformed with Chatbots

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Customers usually interact with a business over call or email support or in some cases, a human chat engine. However, these customer service channels may not be available 24×7 and are very costly to maintain with long wait times and repetitive messages. With chatbots, no more waiting for your turn and customers can interact in real time with your company and gain instant responses, thus driving retention and engagement.
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