Streebo helps Adarsh Credit transform their customer service by building a Chatbot on Facebook Messenger
With thousands of transactions and customer queries lined up every day, Adarsh Credit Co-operative Society’s agents were losing valuable time handling repetitive customer queries. Customers were expecting instant gratification and waiting through lengthy phone prompts was proving quite irksome. The entire project was a complex challenge due
to multiple backend integrations, connecting to their existing SAP core banking system and other third-party services.|
Adarsh relied on Streebo’s expertise to roll-out a chatbot on Facebook messenger. Streebo’s Chatbot was integrated with Bot Libre as the NLP engine to understand the user intent. With a simple point and click interface, this Facebook bot could be securely integrated to SAP core banking system and 3rd party apps like bus booking services, wallet services and more.
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